Decision search
Your search has 51938 results
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Statement Not upheld Parking and other penalties 18-Dec-2024
Summary: Mr X complained the Council failed to investigate or respond to his complaints about parking and traffic issues. Mr X said he is getting fined because he cannot park outside his home. We do not find the Council at fault.
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Statement Upheld Alternative provision 18-Dec-2024
Summary: Miss X complained the Council failed to provide suitable education for her child following their permanent exclusion from school in November 2023. We found fault with the Council failing to provide education for Miss X’s child from 30 November 2023 to 16 September 2024. We also found fault with the Council delaying outside the statutory timescales in completing an Education, Health and Care Plan Needs Assessment of Miss X’s child. The Council agreed to pay Miss X a further £4,270 for her child’s missed education. The Council also agreed to pay Miss X £800 for the frustration and anxiety caused through its delays in completing the Education, Health and Care Plan Needs Assessment up to 22 September 2024. The Council should pay a further £100 each month it continues to delay until Miss X gets her appeal rights up to a maximum of six months.
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Bristol City Council (24 003 347)
Statement Closed after initial enquiries Planning applications 18-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late, and it is unlikely we would find fault.
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London Borough of Haringey (24 003 851)
Statement Upheld Charging 18-Dec-2024
Summary: Miss X complains the Council refused to carry out a financial assessment for her mother, Mrs Y. The Council was at fault for its lack of communication. The Council was not at fault for refusing to carry out a financial assessment. Because of the lack of communication, Miss X suffered uncertainty. The Council has apologised to Miss X which is a suitable remedy.
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Knowsley Metropolitan Borough Council (24 001 298)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: Mrs T complained about charges the Council made for a community service she received. The Council recognised it was at fault for delaying in considering representations from Mrs T that she could not afford the charges. It offered therefore to write-off those charges. We considered this represented a fair outcome to the complaint, remedying the distress caused to Mrs T by the Council’s fault.
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Bristol City Council (24 001 388)
Statement Closed after initial enquiries Enforcement 18-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Cumberland Council (24 005 529)
Statement Upheld Antisocial behaviour 18-Dec-2024
Summary: Miss X complains about a lack of action from the Council following its decision to issue an Abatement Notice to her neighbour. We have concluded our investigation having made a finding of fault. The evidence demonstrates excess delay in reaching a decision on what further action to take, if any. This caused Miss X an injustice and the Council has agreed to our recommendations.
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Buckinghamshire Council (24 005 555)
Statement Not upheld Special educational needs 18-Dec-2024
Summary: there is no fault in the Council’s decision to remove the tutor assigned to Ms G’s grandson. The Ombudsman cannot question decisions taken without fault.
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London Borough of Southwark (24 005 556)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: The Council identified failings in the management of Mrs Y’s care and in the way it responded to complaints about this, before the complaint came to this office, but it failed to offer an appropriate remedy for the injustice caused.
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Stockton-on-Tees Borough Council (24 006 451)
Statement Closed after initial enquiries Domiciliary care 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.