Decision search
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Kingston Upon Hull City Council (23 011 537)
Statement Upheld Disabled facilities grants 19-Aug-2025
Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.
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London Borough of Lambeth (24 022 555)
Statement Closed after initial enquiries Safeguarding 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s safeguarding referral. Part of the complaint is late and there is no good reason the complainant could not have come to us sooner. It is unlikely an investigation would find fault with the Council for more recent events.
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Birmingham City Council (25 000 335)
Statement Closed after initial enquiries Council tax 19-Aug-2025
Summary: We will not investigate this complaint about a Council tax discount because an appeal has been made to the Valuation Tribunal
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Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer for breaching planning control and the Hedgerow Regulations. We have not seen enough evidence of fault in the process leading to the Council’s decision. Also, we consider Mr X has not suffered a significant personal injustice because of a failure to follow the complaints process which warrants our involvement.
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Devon County Council (25 001 524)
Statement Closed after initial enquiries Charging 19-Aug-2025
Summary: We will not investigate this complaint about financial assessment for adult social care. There is not enough evidence of fault in the process, so we cannot question the outcome.
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Birmingham City Council (25 001 869)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2025
Summary: We will not investigate this complaint about missed bin collections before and during industrial strike action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and the missed collection before the strike action does not cause a significant enough injustice.
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Coventry City Council (25 002 472)
Statement Closed after initial enquiries Friends and family carers 19-Aug-2025
Summary: We cannot investigate Ms M and Mr F’s complaint about the Council’s involvement in arrangements for B to live with them in 2018 because it is too late. We will not investigate their complaint about the financial support they receive from the Council to care for B because there is not sufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 002 624)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness applications and the suitability of the accommodation provided to her. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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London Borough of Ealing (25 002 644)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take enforcement action against a vehicle without a blue badge which was parked for 12 hours in the disabled parking bay outside his house. There is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 002 650)
Statement Closed after initial enquiries Building control 19-Aug-2025
Summary: We will not investigate this complaint about the wording of the Council’s report following an inspection of the complainant’s property. We consider that further investigation will not lead to a different outcome.