Decision search
Your search has 55054 results
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City of York Council (25 010 164)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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City of Bradford Metropolitan District Council (25 010 213)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Lancashire County Council (25 012 047)
Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025
Summary: We will not investigate Mr B’s complaint that his property has been flooded due to the Council’s failure to provide adequate highway drainage. This is because it is reasonable for Mr B to take the Council to court.
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Peterborough City Council (25 012 109)
Statement Closed after initial enquiries Trees 16-Sep-2025
Summary: We will not investigate Mrs B’s complaint that Council-owned trees damaged her property. This is because it is reasonable for Mrs B to take the Council to court.
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Lewes District Council (25 012 132)
Statement Upheld Allocations 16-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for the housing register. This is because the Council agreed to resolve the complaint by providing a proportionate remedy.
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Leicestershire County Care Limited (25 005 460)
Statement Upheld Charging 16-Sep-2025
Summary: We will not investigate this complaint about the Care Provider failing to refund money it owed to Mrs Y after the local authority paid it for Mrs Y's care. It has now refunded the funds.
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Wokingham Borough Council (23 020 553)
Statement Upheld Special educational needs 15-Sep-2025
Summary: Mrs X complains the Council failed to ensure her child, Y, had sufficient full-time education, put in place the provision outlined in Section F and failed to name a suitable placement. Mrs X also says the Council failed to carry out an annual review, act on or respond to her request for a personal budget and carry out agreed actions or respond to communications. Mrs X says this has caused her and her family distress and that Y has missed educational provision. We have found fault in the Councils actions for failing to complete the annual review process, ensure provision was in place in line with Y’s EHC plan and delay in dealing with a request for a personal budget. The Council has agreed to issue Mrs X with an apology and pay her a financial payment.
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Cumberland Council (24 006 046)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw an offer of a disabled facilities grant. The complaint is too late and we have seen no reason why Mr X could not have contacted us much sooner.
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Birmingham City Council (24 014 164)
Statement Upheld Allocations 15-Sep-2025
Summary: Miss B complained about the Council’s decision to close her housing application as incomplete. We find that the Council was wrong to close Miss B’s application because she had provided all the required information. This caused Miss B unnecessary frustration, worry and inconvenience. The Council has already apologised to Miss B. It has also agreed to make a symbolic payment to Miss B, backdate her registration date and make service improvements.
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Barnsley Metropolitan Borough Council (24 015 738)
Statement Not upheld Alternative provision 15-Sep-2025
Summary: Ms X complained that the Council failed to provide suitable education to her daughter after she was permanently excluded from school. We have found no fault with the Council. It met its statutory duties to Ms X’s daughter by offering what it considered to be suitable education and considering Ms X’s objections before making its decision. As there was no fault in how the Council decided the education was suitable for Y, we have no power to question its judgment.