Decision search
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London Borough of Tower Hamlets (24 014 592)
Statement Upheld Homelessness 10-Aug-2025
Summary: The Council was at fault in its handling of Miss X’s homelessness. It took too long to provide interim accommodation, provided unsuitable accommodation and delayed accepting duties. There was no fault in the Council’s application of its housing allocations policy to Ms X’s case. To remedy the injustice the Council has agreed to apologise, make payments and act to improve its service.
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Statement Upheld Building control 10-Aug-2025
Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.
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Milton Keynes Council (24 015 821)
Statement Upheld Disabled children 10-Aug-2025
Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.
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Surrey County Council (24 016 594)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We found the Council at fault for significant delays during the annual review process of Mrs X’s son’s Education, Health and Care Plan. This caused Mrs X and her son avoidable distress and caused Y to miss out on provision. The Council has agreed to apologise and make a financial payment to remedy the injustice.
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Statement Upheld Alternative provision 10-Aug-2025
Summary: Mrs X complained that the Council failed to arrange alternative provision for her son (Y) when he could not attend his school and failed to complete an Annual Review of his Education Health and Care Plan. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments. The Council has also agreed to carry out some service improvements of its Annual Review process.
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Worcestershire County Council (24 017 518)
Statement Upheld Disabled children 10-Aug-2025
Summary: Miss X complained the Council did not properly complete a needs assessment and refused to provide respite for her children, F and G. Miss X also complained the Council delayed and failed to complete all the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. This caused injustice to Miss X and the Council will take action to remedy the injustice caused.
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London Borough of Hammersmith & Fulham (24 017 905)
Statement Upheld Direct payments 10-Aug-2025
Summary: Ms X complained the Council failed to meet her assessed care needs. The Council delayed assessing Ms X’s needs, delayed setting up the direct payments and failed to provide interim care impacting Ms X’s health and wellbeing. A symbolic payment is agreed.
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Birmingham City Council (24 018 305)
Statement Upheld Refuse and recycling 10-Aug-2025
Summary: Mrs X complains the Council has repeatedly failed to collect the communal waste containers which service her block of flats. This has led to an accumulation of waste which Mrs X has had to hire skips to dispose of at her own expense. We found the Council’s repeated failure to collect the communal waste over a sustained period is fault. This fault has caused Mrs X frustration, difficulties, and financial expense. The Council will apologise and make payments to Mrs X.
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London Borough of Haringey (24 018 361)
Statement Not upheld Assessment and care plan 10-Aug-2025
Summary: Mr X complained the Council has failed to adequately meet his care and support needs. Mr X has been in a temporary accommodation since June 2024 which he says is not suitable for his care needs. We found there is no evidence of fault in the way the Council has assessed or met Mr X’s care needs.
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London Borough of Hackney (23 011 262)
Statement Upheld Assessment and care plan 10-Aug-2025
Summary: Mrs B complained about the failure to properly consider her brother, Mr C’s needs before placing him in a care placement, failed to ensure the placement acted appropriately when transferring him to hospital, failed to ensure the care provider put in place support for him, failed to communicate properly with her and delayed responding to her complaint. Mrs B says the failures caused her significant distress. There is no evidence of fault in how the Council considered care placements for Mr C before he moved in to a placement. The Council failed to identify a new placement when Mr C needed to move from that placement and delayed dealing with the complaint. The care provider acting on behalf of the Council failed to include Mr C in the assessment, failed to follow the transition plan and failed to follow the care plan. An apology, payment to Mrs B, a review and reminder to officers is satisfactory remedy.