Decision search
Your search has 53256 results
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Bristol City Council (24 017 947)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2025
Summary: We will not investigate this complaint about the care assessment process. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about support provided by the Council’s Housing Service. There is not enough evidence of fault to justify our involvement.
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London Borough of Islington (24 020 142)
Statement Upheld Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council offering and then withdrawing temporary accommodation and offering unsuitable permanent accommodation to Ms X. The Council offered an appropriate and proportionate remedy for the distress caused. Ms X had the right to seek a review of the suitability of the offer of permanent accommodation and it was reasonable to expect her to use that right.
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London Borough of Hackney (24 020 443)
Statement Closed after initial enquiries Allocations 01-Jun-2025
Summary: We will not Ms X’s complaint about the Council’s refusal to let her succeed her parents’ tenancy because it is late and because we cannot investigate complaints about councils acting in their capacity as social landlord.
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Derbyshire County Council (24 020 517)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2025
Summary: We will not investigate this complaint the Council did not complete a care needs assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Harrow (24 020 856)
Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council evicting Mrs X and Ms Y from temporary accommodation as there is insufficient injustice to justify an investigation. We also will not investigate Mrs X and Ms Y’s complaint about the suitability of their temporary accommodation as they had the right to appeal to the county court.
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Bury Metropolitan Borough Council (24 021 361)
Statement Closed after initial enquiries Child protection 01-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the alleged bias of the Council in failing to protect his child from harm and accepting allegations made by his ex-partner. There has been court action during which the matters complained either were or could reasonably have been raised. The investigation by us of such matters in prevented by a legal bar that applies permanently from the first contact of any party with the court.
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Norfolk County Council (24 021 411)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We have upheld Ms X’s complaint about delays in the Education, Health and Care needs assessment process for her child, poor communication and delays in complaints handling. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Tower Hamlets (24 021 543)
Statement Closed after initial enquiries Allocations 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Devon County Council (24 021 709)
Statement Closed after initial enquiries Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about poor communication from the Council. An investigation would be unlikely to add anything to the Council’s response or achieve a different outcome.