Decision search
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London Borough of Ealing (24 012 421)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms D complained the Council has failed to put provision in her daughter’s Education, Health and Education Plan in place. We found the Council is at fault. The Council has apologised and made a symbolic payment in recognition of the injustice caused. We do not consider any further remedy is due.
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Solihull Metropolitan Borough Council (24 012 447)
Statement Upheld Homelessness 01-Jun-2025
Summary: Mr X complained about the Council’s failure to offer support with his homelessness since 2021. We found the Council to be at fault because it failed to carry out enquiries about his homelessness in 2024. This caused Mr X frustration, time and trouble. In response to his complaint, the Council apologised, made a payment to Mr X and made service improvements. This is an appropriate remedy, and we do not recommend anything further. We did not investigate what happened between 2021 and 2023 because this part of Mr X’s complaint was late.
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Wirral Metropolitan Borough Council (24 012 706)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs B complained the Council delayed carrying out an education, health and care (EHC) needs assessment and in issuing an EHC Plan and failed to put in place education for her son. The Council delayed carrying out the assessment and in issuing the final EHC plan. There is no fault in those parts of the complaint the Ombudsman can investigate about education provision. An apology and payment to Mrs B is satisfactory remedy for her delayed appeal right and distress.
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Wigan Metropolitan Borough Council (23 018 495)
Statement Upheld Alternative provision 01-Jun-2025
Summary: Mrs X complained that the Council failed to provide alternative education when her child was unable to attend school for medical reasons. We find fault causing a loss of education and avoidable distress and frustration. The Council had already made a symbolic payment to Mrs X for the injustice and had introduced some service improvements. We recommended further improvements to the Council’s school attendance policy which it has accepted. We have therefore completed our investigation and are closing the complaint.
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Gloucestershire County Council (23 020 838)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council dealt with her daughter, Y’s, education and special educational needs. Mrs X said this distressed her, impacted her financially and Y missed education and plan provision. There was fault in the way the Council delayed issuing the Education, Health and Care Plan and did not ensure Y received education and plan provision. This fault frustrated Mrs X’s right of appeal and Y missed education and provision. The Council has agreed to apologise and make a financial payment.
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Statement Upheld Special educational needs 01-Jun-2025
Summary: Mr and Mrs X complained about the way the Council dealt with their child, P’s education and special educational needs provision. We have found fault by the Council, causing injustice, in failing to provide P with a suitable education and with its complaint handling. The Council has agreed to remedy this injustice by: apologising; making payments to reflect the distress caused to Mr and Mrs X and the impact of the missed education on P.
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Suffolk County Council (24 008 195)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council handled her son’s Education, Health and Care Plan process. We have found fault with the Council for failing to meet statutory timescales which delayed Mrs X’s right of appeal and caused Mrs X and her son distress and uncertainty. The Council has agreed to remedy this injustice.
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Kent County Council (24 009 455)
Statement Upheld Charging 01-Jun-2025
Summary: Mr X complained about an invoice which incorrectly backdated charges for his stepfather’s stay at a care home and delay in the Council’s complaint process. We have found delay and poor communication causing distress but consider the Council’s proposed action of an apology, symbolic payment and liaison with the care home to obtain a refund of fees provides a suitable remedy.
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London Borough of Lewisham (24 014 263)
Statement Not upheld Homelessness 01-Jun-2025
Summary: There was no fault in the Council’s decision the complainant has accrued rent arrears for a temporary accommodation property. We have therefore completed our investigation.
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North Northamptonshire Council (24 015 239)
Statement Upheld School admissions 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in offering a school place as the Council has agreed to a proportionate way to resolve the complaint.