Decision search
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Transport for London (24 021 036)
Statement Closed after initial enquiries Public transport 14-Apr-2025
Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.
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City of Bradford Metropolitan District Council (24 021 360)
Statement Closed after initial enquiries Leisure and culture 14-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with an incident at a leisure centre. Further investigation would not lead to a different outcome.
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London Borough of Barnet (24 022 843)
Statement Closed after initial enquiries Councillor conduct and standards 14-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
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Erewash Borough Council (24 023 094)
Statement Closed after initial enquiries Council tax 14-Apr-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal. There is no evidence of fault by the Council in its publicity of the premium.
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Calderdale Metropolitan Borough Council (24 023 109)
Statement Closed after initial enquiries Council tax 14-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
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London Borough of Hammersmith & Fulham (24 022 225)
Statement Closed after initial enquiries Parking and other penalties 14-Apr-2025
Summary: We will not investigate this complaint about problems the complainant has experienced when using a parking payment app/system. This is because there is insufficient evidence of fault by the Council.
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Transport for London (24 022 453)
Statement Closed after initial enquiries Parking and other penalties 14-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Authority’s decision to issue a Penalty Charge Notice. This is because it is reasonable to expect Mr X to appeal to a tribunal
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South Staffordshire District Council (24 022 745)
Statement Closed after initial enquiries Building control 14-Apr-2025
Summary: We will not investigate Miss B’s complaint about defective building work at her new build property. This is because there is not enough evidence of fault by the Council to justify an investigation.
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Lincolnshire County Council (24 003 962)
Statement Upheld Assessment and care plan 13-Apr-2025
Summary: Ms X complained about the Council’s Care Act assessment, the amount and inconsistency of care she received, and how it communicated with her and shared her information. We found fault and a service failure by the Council which meant Ms X did not receive all the care and support she was entitled to and experienced distress. The Council will apologise and make payment to acknowledge the injustice this caused her.
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Statement Upheld Special educational needs 13-Apr-2025
Summary: Mrs X complained the Council delayed updating her child’s Education, Health and Care Plan following the annual review meeting in February 2024. Mrs X also complained the Council to failed to secure the promised educational provision for her child by September 2024. We found fault with the Council delaying for four and a half months in completing the annual review process of Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council naming an incorrect educational placement in the Education, Health and Care Plan. The Council agreed to apologise to Mrs X and pay her £200 for the avoidable distress and inconvenience caused. The Council also agreed to complete an annual review of Mrs X’s child’s Education, Health and Care Plan in which it considers access to education and the request to complete a reassessment.