Decision search
Your search has 55054 results
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London Borough of Hounslow (25 002 637)
Statement Closed after initial enquiries Disabled children 02-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application for a child. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2025
Summary: We will not investigate this complaint about the Council's handling of Mr X's claim for compensation after his car was damaged by a pothole. This is because ultimately this matter can only be determined in court, and it is reasonable to expect Mr X to resort to such action for the compensation he seeks. Mr X is not caused a sufficient level of injustice from the delay he reports to warrant our further involvement.
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Transport for London (25 003 282)
Statement Closed after initial enquiries Public transport 02-Jul-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Fare because the complainant appealed to the Independent Appeal Service.
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Cambridgeshire County Council (25 003 378)
Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2025
Summary: We will not investigate this complaint about the Council's decision on an insurance claim as the complainant’s legal entitlement to compensation is ultimately only a matter a court can determine.
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Northumberland County Council (25 003 381)
Statement Closed after initial enquiries Child protection 02-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s actions when it removed her child from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.
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Basildon Borough Council (25 003 412)
Statement Closed after initial enquiries Refuse and recycling 02-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Ms X can raise a defence against the issuing of the notice in court if she believes it was wrongly issued.
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Essex County Council (25 003 782)
Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2025
Summary: We will not investigate this complaint about damage caused to a vehicle by a pothole as this is ultimately a matter for the courts.
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London Borough of Bexley (25 004 477)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We cannot investigate this complaint about court reports because we cannot investigate a complaint about what happened in court.
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Kent County Council (24 008 307)
Statement Closed after initial enquiries Special educational needs 02-Jul-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her request for a change of school. This is because she used her right of appeal to a tribunal and the issues raised are either not separable from that appeal or are made late.
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Oxfordshire County Council (24 010 197)
Statement Not upheld Planning applications 02-Jul-2025
Summary: Ms X complained about the Council’s failure take action in response to her complaint about a breach of planning permission. We did not find the Council to be at fault because it considered her concerns but decided the development was built in accordance with the approved plans. In the absence of fault in the process, we are unable to recommend the Council takes action to restore Ms X’s privacy.