Decision search
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London Borough of Waltham Forest (24 019 461)
Statement Upheld Special educational needs 20-Jul-2025
Summary: The Council was at fault as it failed to issue Mr X’s child’s amended Education, Health and Care Plan within statutory timescales following their annual reviews, and its communication with him and handling of his complaint was poor. The Council was not at fault for failing to disclose information about support services and appeal rights. It will apologise to Mr X and pay him £250 to recognise the avoidable frustration and uncertainty caused by its faults.
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London Borough of Enfield (24 010 926)
Statement Upheld Allocations 20-Jul-2025
Summary: We have found the Council at fault for failing to consider new medical information in relation to Mrs X’s housing register application. This delayed Mrs X being able to bid on properties and caused her avoidable distress. The Council has agreed to apologise, backdate Mrs X’s priority, make a distress payment and provide information about properties Mrs X potentially missed out on.
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Bedford Borough Council (24 011 278)
Statement Upheld Assessment and care plan 20-Jul-2025
Summary: Mr X complained about the quality of care provided to his daughter Miss Y at a Council commissioned supported living placement. There was some fault in the care provider’s record keeping, in its support with completing an activities planner and in its failure to share the care plan with Miss Y. The Council has agreed to apologise to Miss Y and Mr X and make a symbolic payment to Miss Y to acknowledge the frustration and uncertainty caused.
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Warwickshire County Council (24 011 553)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs B complained the Council failed to provide speech and language therapy for her son, or respite breaks for her. We uphold both parts of Mrs B’s complaint. The Council had not ensured adequate records were kept of the reasons for the therapy delay. And it delayed providing respite, which it had assessed Mrs B as needing. The faults caused uncertainty and distress. The Council has agreed to our recommendations: for symbolic payments to Mrs B and that it reminds its officers of the importance of record keeping.
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North Yorkshire Council (24 015 558)
Statement Not upheld Child protection 20-Jul-2025
Summary: Miss X complained that the Council failed to investigate her complaints properly. We have decided to discontinue our investigation because the Council has agreed to investigate Miss X’s concerns about the contents of a Court report prepared by the Council. I am therefore closing the complaint.
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South Tyneside Metropolitan Borough Council (25 005 880)
Statement Closed after initial enquiries School admissions 20-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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London Borough of Hackney (24 019 515)
Statement Closed after initial enquiries Homelessness 20-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Leicestershire County Council (24 020 611)
Statement Closed after initial enquiries Assessment and care plan 20-Jul-2025
Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.
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Leicestershire Partnership NHS Trust (24 020 611a)
Statement Closed after initial enquiries Mental health services 20-Jul-2025
Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.
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NHS Leicester, Leicestershire and Rutland Integrated Care Board (24 020 611b)
Statement Closed after initial enquiries Mental health services 20-Jul-2025
Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.