Decision search
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London Borough of Haringey (24 015 583)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate this complaint about two periods of time in Ms X’s previous property when she had no heating or hot water. This is because the first period between November 2022 and April 2023 falls outside our jurisdiction due to the passage of time and because there is insufficient evidence of fault by the Council in relation to the more recent period between October and December 2023.
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London Borough of Camden (24 015 737)
Statement Closed after initial enquiries Licensing 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action regarding breaches to a house in multiple occupation licence as there is insufficient evidence of fault by the Council.
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Birmingham City Council (24 015 748)
Statement Closed after initial enquiries Assessment and care plan 25-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council and the Care Provider it commissioned when Mr Y returned home from hospital with a package of care. We could not achieve a meaningful outcome by investigating the matter further.
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Southend-on-Sea City Council (23 004 755)
Report Upheld Disabled children 25-Feb-2025
Summary: Mrs X complained that an assessment of her son’s needs inappropriately depicted her wishes and feelings as negative and social workers did not communicate or engage with her appropriately. Mrs X also complained that the Council failed to carry out a proper parent carer’s needs assessment. We found there was no failure to engage and communicate with Mrs X and the statements made in the assessment amounted to professional judgements which we would not criticise. However, we found there was a failure to carry out a proper parent carer’s needs assessment. This was fault. The fault was significant and justified a public report because this was repeated fault which was not put right after a previous investigation we conducted found the same fault and recommended action to put it right. We also found that the Council failed to use the correct complaint process and its response to the complaint was significantly delayed. The failings in the assessment process and complaint handling meant a significant delay in assessing Mrs X to establish what support she may need and the matter has led to frustration and distress.
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London Borough of Lambeth (24 016 635)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing benefit application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Bolton Metropolitan Borough Council (24 005 725)
Statement Not upheld Assessment and care plan 25-Feb-2025
Summary: There was no fault in the Council’s decision that Mr Y’s needs can be met in a shared supported living arrangement. The Council reviewed Mr Y’s care and support plan and provided funding and services to meet his needs while a long-term project is being built. And if the project falls through, the Council has told Mr Y’s family that it will commission a placement out of borough. This was in line with the duty to meet Mr Y’s eligible needs.
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London Borough of Enfield (24 006 240)
Statement Not upheld Council tax 25-Feb-2025
Summary: Mr X complained the Council wrongly billed him for payment of council tax and passed his account to its enforcement agents although it knew he contested the bills. We found the Council was not at fault in its handling of Mr X’s council tax account.
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East Sussex County Council (24 006 248)
Statement Not upheld Assessment and care plan 25-Feb-2025
Summary: Ms A complained the Council reduced the number of hours of care it pays for without explaining this to her. She says her needs had not changed so she does not understand the cut. The Council is not at fault, as it has made a decision it is entitled to make.
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West Sussex County Council (24 006 289)
Statement Not upheld School admissions 25-Feb-2025
Summary: Miss Y complained about the way the Council dealt with her application, and appeal, for an infant school place for her child. She also complained children’s services should have advised her to amend the application to include the category of exceptional and compelling need. We have not found fault by the Council.
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Southend-on-Sea City Council (24 006 348)
Statement Upheld Parking and other penalties 25-Feb-2025
Summary: Mr X complained about the way the Council dealt with his representations about five penalty charge notices (PCN’s) and the subsequent action the Council took to recover the debt. He complained the Council failed to take account of his personal circumstances and vulnerability when making its decisions. We found the Council and enforcement agents’ failure to properly explore Mr X’s claimed vulnerability before proceeding with enforcement was fault. This caused Mr X unnecessary distress. The Council has agreed to apologise to Mr X, make a payment and take action to improve its service.