Decision search
Your search has 53874 results
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Surrey County Council (24 015 431)
Statement Upheld Alternative provision 18-Jun-2025
Summary: Mrs C complained the Council failed to comply with the statutory timeframes for completing an annual review and failed to complete the actions recommended in its stage two complaint response. We have found the Council at fault for a delay in issuing a final Education, Health and Care Plan following an annual review. This caused Mrs C distress, frustration and uncertainty and delayed her right to appeal. The Council has agreed to apologise and make a symbolic payment to Mrs C to remedy the injustice caused.
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Bury Metropolitan Borough Council (24 015 844)
Statement Upheld Alternative provision 18-Jun-2025
Summary: Ms X complained the Council failed to provide her child with suitable fulltime education and special educational provision, and complained about faults in reviewing the Education, Health and Care Plan. There was fault causing injustice. Ms X’s child missed out on education and Ms X and her child suffered distress and inconvenience. The Council has agreed to apologise, improve communication with Ms X about next steps, make symbolic payments and carry out service improvements. The complaint is upheld.
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Bristol City Council (24 016 015)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council refused to allow her to ask questions at a Council committee meeting and then failed to properly explain why. There is not enough evidence of fault to justify an investigation.
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West Berkshire Council (24 016 750)
Statement Upheld School transport 18-Jun-2025
Summary: Mr X complained the Council wrongly refused to provide free home-to-school transport for his child, Y, to attend the only school named in Y’s Education, Health and Care (EHC) Plan. The Council was at fault when it said there were closer schools which Y could attend because it had not named these in Y’s EHC Plan. This fault caused Mr X an avoidable financial burden, frustration and avoidable time and trouble. The Council will apologise, ensure Y receives free home to school transport, repay the costs of Y’s school bus travel between May 2024 and July 2025, and make a symbolic payment to Mr X to acknowledge his frustration and avoidable time and trouble. It will write to relevant staff about the statutory guidance and review its home to school transport policy.
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London Borough of Redbridge (24 017 544)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council had not transferred his appointeeship. There is nothing to suggest Mr X has been cause a significant injustice.
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Surrey County Council (24 018 301)
Statement Closed after initial enquiries Transport 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s rejection of a blue badge application. There is not enough evidence of fault in how the Council made its decision to justify an Ombudsman investigation.
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North Yorkshire Council (24 014 694)
Statement Upheld Assessment and care plan 17-Jun-2025
Summary: There was fault in the way the Council assessed Mrs C’s needs for care and support. This meant that it is not certain what the outcome of the assessment would have been if the fault had not happened. The Council has agreed to apologise, pay a symbolic financial remedy and carry out a service improvement.
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North Somerset Council (24 014 750)
Statement Upheld Other 17-Jun-2025
Summary: Ms X complained on behalf of Company Y. She complained the Council wrongly pursued Company Y for unpaid business rates for an office it occupies. She also complained about poor communication from the Council. We found fault by the Council on both matters. The Council agreed to apologise, refund the money paid by Company Y and make a symbolic payment in recognition of the injustice caused to Ms X in pursuing this matter.
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Statement Upheld Special educational needs 17-Jun-2025
Summary: Miss X complained the Council incurred delays in securing a specialist education placement for her son. She says the Council has failed to provide a placement resulting in her having to continue to provide home school education. Miss X says the Council’s actions have caused avoidable distress to her and her family. She says her son has also missed out on receiving education at a specialist setting. We found fault by the Council. The Council has agreed to provide Miss X with an apology and a financial remedy, and to issue a final Education, Health and Care Plan within one month of this decision.
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Transport for London (24 015 697)
Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Authority’s actions related to three penalty charge notices and the actions of the Authority’s enforcement officers. We could not add to the Authority’s response and further investigation would be unlikely to lead to a different outcome.