Decision search
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Sefton Metropolitan Borough Council (24 017 161)
Statement Not upheld Antisocial behaviour 08-Jul-2025
Summary: Mr X complained the Council has not investigated his reports of Anti-Social Behaviour. He said this has impacted his mental health. The Council was not at fault.
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Cheshire East Council (24 017 188)
Statement Upheld Child protection 08-Jul-2025
Summary: The Council was not at fault for the way it responded to Mrs X’s reports of a safeguarding risk to her children. It took short-term action to reduce the risk and then carried out an assessment to put long-term support in place for Mrs X’s family. The Council failed to follow its complaint procedure, causing Mrs X uncertainty and frustration. The Council has agreed to apologise and take steps to ensure it follows its complaint procedure in future.
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Westminster City Council (24 017 730)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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Central & North West London NHS Foundation Trust (24 017 730a)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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NHS North West London ICB (24 017 730b)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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Royal Borough of Kingston upon Thames (24 021 489)
Statement Closed after initial enquiries Council tax 08-Jul-2025
Summary: We cannot investigate this complaint about Council tax arrears. This is because we cannot investigate matters about the start of court action or what happened in court. Additionally, we will not investigate a complaint about fault in Council tax billing, because we are unlikely to find fault in the Council’s actions and we cannot achieve the outcome Mr X is looking for.
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Harlow District Council (24 022 080)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about the Council’s requirement that planning permission is obtained before it will sell land. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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South Oxfordshire District Council (24 022 093)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because planning permission has not been granted. Therefore it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.
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Durham County Council (24 022 124)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council has refused to assess her adult social care needs. There is not enough evidence of fault to justify our involvement.
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Calderdale Metropolitan Borough Council (24 022 964)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.