Decision search
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East Suffolk Council (24 021 418)
Statement Closed after initial enquiries Planning applications 01-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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London Borough of Haringey (24 022 334)
Statement Closed after initial enquiries Trees 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint that a Council owned tree damaged her shed. This is because it is reasonable for her to take the matters complained about to court.
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Kent County Council (24 002 261)
Statement Upheld Charging 01-Apr-2025
Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.
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Statement Upheld Assessment and care plan 01-Apr-2025
Summary: Mr X complained about the Council’s handling of his son, Mr Y’s, case after he made a referral to Adult Social Care Services in March 2023. He said Mr Y has had seven allocated social workers since March 2023 which delayed Mr Y getting the relevant care assessments and support he required. The Council was at fault for the delay in carrying out the necessary assessments. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this has caused. It also agreed to create an action plan to improve handovers when a case is reallocated to a new social worker.
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London Borough of Brent (24 005 379)
Statement Upheld Homelessness 01-Apr-2025
Summary: Miss X complained about the way the Council housed her and handled her housing application. She said it affected her mental health and money, and made her feel distressed and uncertain. We find the Council at fault and this caused injustice. The Council will say sorry. The Council already offered Miss X a payment. The Council will keep that offer open to Miss X.
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Kirklees Metropolitan Borough Council (24 005 959)
Statement Upheld Charging 01-Apr-2025
Summary: Ms X complained the Council was at fault when it wrongly charged for social care provision for her adult son, Mr Y and did not help her with the associated disability-related expenditure (DRE) payments. Ms X also complained the Council sent her invoices when she was not Mr Y’s appointee. The Council was not at fault when it charged Mr Y for his social care provision and was not at fault for the help provided with Mr Y’s DRE payments. The Council was at fault for sending Ms X, Mr Y’s invoices when she was not Mr Y’s appointee. This caused Ms X frustration and the Council will apologise.
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Royal Borough of Kingston upon Thames (24 006 496)
Statement Upheld Homelessness 01-Apr-2025
Summary: Mr Y complained about the Council’s actions and lack of support when he approached it for homelessness advice. This led to him to being housed out of the area and he is now ineligible for its housing register. This caused him significant distress impacting on his mental health and wellbeing. We found the Council at fault. It agreed to make an apology, pay a further symbolic payment, and make a decision about a housing register application.
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Devon County Council (24 007 194)
Statement Upheld Alternative provision 01-Apr-2025
Summary: Ms X complained about delays in the EHC needs assessment process and in issuing an EHC Plan for her daughter. Ms X also complains the Council failed to provide her daughter with a suitable education when she was unable to attend school. We found the delays in the EHC plan process and in issuing a final EHC Plan is fault. As was the failure to provide suitable alternative educational provision. These faults have caused Ms X frustration, distress and uncertainty and have meant that Y has missed out on education. The Council has agreed to apologise to Ms X and Y and make payments to remedy the injustice.
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Colchester City Council (24 007 265)
Statement Not upheld Allocations 01-Apr-2025
Summary: Mrs X complained about the Council’s handling of her housing application, specifically its decision on her bedroom entitlement. We did not find the Council to be at fault because it considered Mrs X’s request for an additional bedroom in line with its allocations policy.
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Staffordshire County Council (24 007 738)
Statement Upheld Special educational needs 01-Apr-2025
Summary: Mr B complained the Council delayed in issuing a final Education, Health and Care Plan following an annual review and failed to communicate throughout the process. We have found the Council at fault for a delay in issuing the final amended Education, Health and Care Plan and for its poor communication. These faults caused distress, frustration and uncertainty to Mr B. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.