Decision search
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Staffordshire County Council (23 017 079)
Statement Upheld Charging 11-Aug-2024
Summary: Ms X complained the Council treated her mother’s, Ms Y’s, purchase of a car as a deprivation of assets when completing a financial assessment. The Council is at fault for attaching weight to the V5 certificate which it says shows legal ownership of the vehicle.
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Leeds City Council (23 017 578)
Statement Upheld Allocations 11-Aug-2024
Summary: Mr C complained about the Council’s handling of his housing application. The Council failed to consider him for properties and provided incorrect information about another property. The Council’s complaint handling was also inadequate. These faults caused Mr C distress, frustration and uncertainty. The Council has already apologised and provided a financial remedy, however the Council will make a further payment to recognise the personal injustice to Mr C.
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London Borough of Camden (23 008 825)
Statement Upheld Homelessness 11-Aug-2024
Summary: The Council was at fault for failing to respond to a homelessness referral, wrongly telling Mr X he had to give up his tenancy in order to proceed with a homeless application and failing to accept homelessness duties to him. The Council has agreed to apologise, proceed with Mr X’s homeless application, make payments to him, and act to improve its services.
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Liverpool City Council (23 012 255)
Statement Closed after initial enquiries Noise 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s response to a report of noise nuisance. The Council responded, investigated, and decided to take no action. It also investigated Ms X’s complaint about this matter and further investigation by us would not lead to a different outcome.
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London Borough of Islington (24 004 959)
Statement Upheld Housing benefit and council tax benefit 11-Aug-2024
Summary: We will not investigate this complaint about a housing benefit overpayment and a lack of response to the complainant’s emails. This is because the Council provided a satisfactory response, and the complainant could have used his review and appeal rights.
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Essex County Council (24 004 789)
Statement Upheld Special educational needs 11-Aug-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Homelessness 11-Aug-2024
Summary: We will not investigate this complaint about the Council considering Mr X for a housing vacancy even though his homeless application had been closed. There is insufficient evidence of any injustice arising from fault on the Council’s part.
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Essex County Council (24 004 749)
Statement Closed after initial enquiries Other 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to act on a report of an obstruction of a footpath. The Council has advised the issue is a low priority and we do not consider the complainant has suffered a significant personal injustice.
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Birmingham City Council (24 005 760)
Statement Upheld Other 11-Aug-2024
Summary: We will not investigate Mr X’s complaint about delay in the Council dealing with his stage two complaint under the statutory children’s complaint procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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Hertsmere Borough Council (24 005 533)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Aug-2024
Summary: We will not investigate this complaint about Council tax support because it has been appealed to Valuation Tribunal.