Decision search
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Northumberland County Council (24 019 073)
Statement Closed after initial enquiries Assessment and care plan 28-Mar-2025
Summary: We will not investigate this complaint about poor care in a care home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is not the most suitable representative to raise the complaint on behalf of the person living in the care home.
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Birmingham City Council (24 020 803)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.
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Elmbridge Borough Council (24 021 308)
Statement Closed after initial enquiries Homelessness 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that Mr X is intentionally homeless. It was reasonable for him to appeal against the review decision on his case if he disagreed with it.
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North Yorkshire Council (24 021 385)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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London Borough of Havering (24 022 136)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as Mr X can ask the court at the Traffic Enforcement Centre to consider his case.
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London Borough of Tower Hamlets (23 017 255)
Statement Upheld Refuse and recycling 27-Mar-2025
Summary: Mr X complained the Council failed to regularly collect waste from his address, did not deal with fly tipping and did not answer his complaints. We find the Council at fault for failing to ensure Mr X’s bins were collected as they should have been and for delays and inaccuracies when responding to his complaint, causing uncertainty and inconvenience. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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Liverpool City Council (23 018 602)
Statement Not upheld Assessment and care plan 27-Mar-2025
Summary: Mr X complained about how the Council handled aspects of Mrs Y’s care. This included the time taken by the Council to review Mrs Y’s care and about how it carried out a safeguarding investigation. Mr X said this meant Mrs Y has had a negative experience of care. Some of Mr X’s complaints fall outside our jurisdiction to investigate. We have not found the Council at fault for the time taken to review Mrs Y’s care and for how it carried out its safeguarding investigation.
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Hampshire County Council (24 003 218)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs P complained the Council did not make arrangements to receive alternative provision when her daughter’s attendance at school deteriorated. We do not consider the Council was at fault for its decision not to arrange alternative provision, but we find fault for the Council’s extensive delays in responding to Mrs P and for arranging a meeting it had promised, which caused distress, frustration and uncertainty. The Council has agreed to apologise and offer a financial remedy to reflect this.
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Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to provide appropriate education for her child, Y and delayed issuing him with a final Education Health and Care Plan. She also complained its communication with her was poor. We found fault by the Council on all parts of Mrs X’s complaint. As a result Y missed education he was entitled to, and he and Mrs X were caused distress, frustration and put to avoidable time and trouble. The Council agreed to apologise and make a payment to Mrs X and Y in recognition of the injustice caused to them.
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Slough Borough Council (24 004 675)
Statement Upheld Homelessness 27-Mar-2025
Summary: Ms Y complains the Council handled Mr X’s homelessness application poorly. She says this caused Mr X to be homeless which impacted his health. The Ombudsman finds the Council at fault. The Council has agreed to apologise and make a payment to Mr X and take service improvement action.