Decision search
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Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) and Speech and Language Therapy (SALT) provision was in place as outlined in Y’s EHC Plan for the 2023/2024 school year. This caused Mrs X distress, frustration and uncertainty and Y’s needs went unmet for longer than necessary. The Council should apologise and make a payment to recognise this.
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Herefordshire Council (24 012 326)
Statement Not upheld Safeguarding 28-Mar-2025
Summary: There is no fault in the way the Council conducted a safeguarding investigation into concerns raised about the safety and wellbeing of Mr Y in a residential care home.
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Telford & Wrekin Council (24 012 629)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mr X complained about the Council’s decision to reduce his late mother in law’s care package. There was no fault in the way the Council reached its decision to reduce Mrs Y’s care package.
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Hertfordshire County Council (24 015 898)
Statement Upheld Special educational needs 28-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council did not complete her mother’s financial assessment correctly. She says the Council did not consider information she provided and inappropriately included her late father’s estate. This is because there is insufficient evidence of fault.
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Luton Borough Council (23 016 706)
Statement Upheld Homelessness 28-Mar-2025
Summary: Ms X complained the Council failed to act when she was issued with an eviction notice from her privately rented accommodation. She also complained about the Council’s actions following her eviction. We found fault by the Council in its handling of Ms X’s case. The Council agreed to apologise to Ms X and make her payment in recognition of the financial losses she incurred, and the distress caused to her and her children.
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Nottinghamshire County Council (24 017 122)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate Mr X’s complaint that he has been accused of being racist. This is because a further investigation by this office could not add to the responses already provided via the Council’s previous investigation of the matter.
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Leeds City Council (24 017 711)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate Mr X’s complaint. The law prevents us investigating whether a Council contractor filmed Mr X. There is insufficient evidence of fault in the Council’s handling of Mr X’s housing application. Mr X can ask the Council to review his application if he believes the application should have higher priority.
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Nottingham City Council (24 017 902)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate this complaint about the suitability of an offer of housing. It is reasonable to expect Miss X to have continued using the Council’s review procedure.
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Tameside Metropolitan Borough Council (24 017 953)
Statement Closed after initial enquiries Special educational needs 28-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan (EHC Plan) process for the complainant’s child. If Mrs X is unhappy with the EHC Plan it is reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability). An investigation by the Ombudsman would be unlikely to add anything to the Council’s complaint response or achieve a different outcome. The delay by the Council in issuing a final EHC Plan is not significant enough to warrant an investigation and we will not look at complaint handling in isolation.