Decision search
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Surrey County Council (23 010 565)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Mrs X complained the Council failed to provide her child with alternative education provision despite being aware he could not attend school full-time and delayed issuing a final Education, Health and Care plan following an emergency review. Mrs X says her son did not receive suitable full-time education and missed provision set out in his final plan. We found fault by the Council but consider the agreed action of an apology, provision of any missed speech and language therapy and a symbolic payment provides a suitable remedy.
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Birmingham City Council (23 010 611)
Statement Not upheld Parking and other penalties 18-Aug-2024
Summary: Mrs X complained that bailiffs repeatedly contacted her about penalty charge notices she believes were revoked, and contacted her during a period of ‘breathing space’. Mrs X also complained about the Traffic Enforcement Centre’s appeal process. Mrs X said this had an impact on her mental health and wellbeing. We do not find the Council at fault. Also, we cannot investigate the Traffic Enforcement Centre as it is outside our jurisdiction.
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Wakefield City Council (24 004 162)
Statement Closed after initial enquiries Councillor conduct and standards 18-Aug-2024
Summary: We will not investigate this complaint about a councillor’s conduct in 2022. The complaint is late and there is no good reason to investigate now.
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Kent County Council (24 004 277)
Statement Upheld Disabled children 18-Aug-2024
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Solihull Metropolitan Borough Council (24 004 304)
Statement Upheld Domiciliary care 18-Aug-2024
Summary: We will not investigate this complaint about a care provider. We could not achieve anything meaningful by investigating the complaint, as the Care Provider has already provided satisfactory remedies and made service improvements where appropriate.
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Bournemouth, Christchurch and Poole Council (24 004 484)
Statement Closed after initial enquiries Other 18-Aug-2024
Summary: We will not investigate this complaint about children’s services. That is because the complaint is late.
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City of Bradford Metropolitan District Council (24 004 494)
Statement Closed after initial enquiries Other 18-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot host any more Ukrainian guests. This is because there is insufficient evidence of fault by the Council.
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Swindon Borough Council (24 004 538)
Statement Closed after initial enquiries Other 18-Aug-2024
Summary: We cannot investigate Mr X’s complaint the Council allowed their child to witness domestic abuse. That is because the Court decided where Mr X’s child must live. We cannot investigate matters decided by the Court.
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Stockton-on-Tees Borough Council (24 004 550)
Statement Closed after initial enquiries School transport 18-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision his son is not eligible for free home to school transport. This is because there is no sign of fault by the Council.
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Wakefield City Council (24 004 655)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s report of anti-social behaviour by a person who is a neighbour of family members. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.