Decision search
Your search has 51783 results
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London Borough of Lambeth (24 005 355)
Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024
Summary: We will not investigate Miss X’s complaint about penalty charge notices issued to her contractor. This is because we could not say the issue of the penalty charge notices caused Miss X injustice as she was not liable for them. The proper way to challenge the penalty charge notices was through the statutory appeals process and the right of appeal applied to the contractor as the registered keeper of the vehicle, not Miss X.
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Hampshire Hospitals NHS Foundation Trust - North Hampshire Hospital (24 001 351a)
Statement Closed after initial enquiries Hospital acute services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
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Southern Central Ambulance Service NHS Foundation Trust (24 001 351b)
Statement Closed after initial enquiries Ambulance services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
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London Borough of Harrow (24 001 497)
Statement Closed after initial enquiries Direct payments 20-Aug-2024
Summary: We will not investigate this complaint about a personal budget for a direct payment. The complaint is late and there is no good reason to investigate it now.
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Kirklees Metropolitan Borough Council (24 002 949)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate this complaint about the cost of adult social care. The Council failed to explain why the reablement team was involved in this case and to clarify that it was not free. The Council also delayed completing its financial assessment and confirming the costs of the care. It has apologised for the upset and confusion and waived £100 from the bill. We are satisfied with the actions it has taken to acknowledge the impact of its fault. If there was no fault the full bill would be due.
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Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reinstate a wooden post next to a footpath. This is because the matter does not cause Mr X significant injustice.
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London Borough of Lambeth (24 003 333)
Statement Closed after initial enquiries Council tax 20-Aug-2024
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.
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London Borough of Bexley (24 003 364)
Statement Closed after initial enquiries Friends and family carers 20-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to stop special guardianship support. This is because there is insufficient evidence of fault to justify our involvement.
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Gloucestershire County Council (24 003 666)
Statement Closed after initial enquiries Child protection 20-Aug-2024
Summary: We will not investigate Miss X complaint about children services’ issues. We cannot investigate matters which have been involved in Court proceedings and Social Work England is better placed to consider social worker conduct issues.
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South Cambridgeshire District Council (24 005 652)
Statement Closed after initial enquiries Enforcement 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against his neighbour’s roof light window. There is not enough evidence of fault in the Council’s planning enforcement process to warrant us investigating, and we cannot achieve the outcome Mr X seeks from his complaint.