Decision search
Your search has 51782 results
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London Borough of Tower Hamlets (23 019 552)
Statement Upheld Allocations 18-Sep-2024
Summary: Miss X complained the Council decided she should not have medical priority on her housing application and that it took too long considering her request for a review of that decision. The Council was at fault. This caused Miss X avoidable frustration, upset and uncertainty. To remedy her injustice, the Council will apologise, pay Miss X £400, carry out a new review and inspect Miss X’s home for health hazards. The Council was also at fault for delay considering the review requests of 46 other applicants in a six-month period. The Council will apologise to those applicants, backdate their priority banding if their reviews were upheld and carry out service improvements to prevent this fault happening again.
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Southampton City Council (23 020 675)
Statement Not upheld Enforcement 18-Sep-2024
Summary: Ms G complained about the Council’s handling of her concerns about breaches of planning control at a development next to her home. We have not found fault in the process the Council followed to reach its views, it therefore reached decisions it was entitled to make. It also correctly advised her any damage to her land was a civil matter.
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Brighton & Hove City Council (23 020 872)
Statement Upheld Refuse and recycling 18-Sep-2024
Summary: Mr X complained the Council repeatedly missed his assisted bin collection. This has caused his bin to be overloaded and caused Mr X emotional distress. The Ombudsman has found the Council at fault for failing to collect Mr X’s rubbish.
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London Borough of Hammersmith & Fulham (23 008 676)
Statement Closed after initial enquiries Cemeteries and crematoria 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. There is insufficient evidence of fault which would warrant an investigation.
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Derby City Council (23 016 335)
Statement Upheld Assessment and care plan 18-Sep-2024
Summary: Mrs B complained that the Council reduced her care package without properly assessing her needs. We have found fault in the way the Council re-assessed Mr B’s needs for care and support. The Council has agreed to apologise, pay a financial remedy, re-assess Mrs B’s needs and provide her with an updated support plan.
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Surrey County Council (23 017 180)
Statement Upheld School transport 18-Sep-2024
Summary: Mr X complained about how the Council administers school transport applications for children in his village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mr X’s appeal, but we find the Council has already taken sufficient action to address this.
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Leeds City Council (24 000 087)
Statement Upheld Special educational needs 18-Sep-2024
Summary: Mrs X complained about the significant delays in the education, health and care plan process. We find the Council was at fault. This had a significant impact on Mrs X and her daughter. To remedy this injustice caused by fault the Council has agreed to apologise and make symbolic payments.
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Gateshead Metropolitan Borough Council (24 000 751)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s actions following the death of a citizen. The Council was required to arrange a funeral, which it did. The Council acted to seek the next of kin. While we appreciate the distress for the next of kin, there is not enough evidence of fault by the Council to justify an investigation. It is unlikely we could add to the Council’s investigation or achieve a different outcome.
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London Borough of Redbridge (24 002 309)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s considerations relating to a request for a reasonable adjustment. There is no evidence of fault.
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Buckinghamshire Council (24 003 590)
Statement Closed after initial enquiries Assessment and care plan 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to stop the direct payment which enabled a family member to provide care for his three adult children. There is insufficient evidence of fault to warrant an investigation.