Decision search
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Watford Borough Council (24 005 264)
Statement Closed after initial enquiries Allocations 26-Aug-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Islington (24 004 353)
Statement Closed after initial enquiries Friends and family carers 26-Aug-2024
Summary: Miss X complains about poor communication and information handling by London Borough of Islington (the Council) and Whittington Health NHS Trust (the Trust). We will not investigate her complaints. An investigation is unlikely to find fault in the Council’s communication with her before it started an assessment. The injustice to Miss X from any poor information handling is not enough to justify an investigation by the Ombudsmen and the Information Commissioner may be better placed to consider these issues.
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Whittington Health NHS Trust (24 004 353a)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: Miss X complains about poor communication and information handling by London Borough of Islington (the Council) and Whittington Health NHS Trust (the Trust). We will not investigate her complaints. An investigation is unlikely to find fault in the Council’s communication with her before it started an assessment. The injustice to Miss X from any poor information handling is not enough to justify an investigation by the Ombudsmen and the Information Commissioner may be better placed to consider these issues.
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Nottinghamshire County Council (24 005 238)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council is mismanaging his money. There is not enough evidence of fault to justify an investigation. Furthermore, Mr X can complain to the Office of the Public Guardian if he is unhappy with the actions of the Council in its role as his deputy.
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Surrey County Council (24 005 242)
Statement Upheld Charging 26-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him he might be charged for his care. The Council has waived some of the charges. An investigation would not lead to a different outcome.
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London Borough of Hillingdon (24 005 370)
Statement Closed after initial enquiries Traffic management 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to act to prevent a car owner from persistently breaching parking regulations. The complainant recognises the Council regularly issues Penalty Contravention Notices for the car and the Council has confirmed it will publicise details when a vehicle impound and removal scheme comes into operation. There is not enough evidence of fault in the Council’s actions.
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New Forest National Park Authority (24 005 592)
Statement Closed after initial enquiries Planning applications 26-Aug-2024
Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.
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Bedford Borough Council (24 008 053)
Statement Closed after initial enquiries Homelessness 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Miss X to ask the Council for a statutory review of the decision and to appeal further to the County Court if unsuccessful.
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Cheshire West & Chester Council (24 008 628)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2024
Summary: We will not investigate Miss B’s complaint that her car was damaged after hitting a pothole. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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Redcar & Cleveland Council (24 009 132)
Statement Upheld Council tax 26-Aug-2024
Summary: We will not investigate this complaint about Council tax as the matter has been remedied and part is out of time and there was a right of appeal to a Valuation Tribunal.