Decision search
Your search has 55016 results
-
Cheshire East Council (24 019 064)
Statement Not upheld Assessment and care plan 16-Dec-2025
Summary: Ms X complains the Council’s Adult Social Care services failed in its duty of care despite a safeguarding concern and adult needs assessment to help her in a dispute with her housing provider. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
-
Statement Upheld Alternative provision 16-Dec-2025
Summary: Ms X complained the Council failed to provide suitable education for her child from January 2024 to January 2025. She says that her child has special educational needs and has lost out on education because of this issue. We found the Council at fault. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
-
Wigan Metropolitan Borough Council (24 020 734)
Statement Upheld Assessment and care plan 16-Dec-2025
Summary: There was fault by the Council. It did not act soon enough to resolve Mrs X’s risk of social isolation when she had to live in part of a care home without other residents. Her son, Mr Y has acted on her behalf and this caused him distress. The Council is now regularly reviewing Mrs X’s care needs, and has increased her opportunities to socialise. The Council should also apologise to Mr Y for its lack of more urgent action.
-
West Sussex County Council (24 021 057)
Statement Not upheld Child protection 16-Dec-2025
Summary: Mr X complained about the Council’s decision to assign a safeguarding case to a Local Authority Designated Officer he considered was not impartial or objective. Mr X also complained about actions the Local Authority Designated Officer took as part of the safeguarding investigation. The Council was not at fault in appointing the same Local Authority Designated Officer Mr X previously complained about. And there was no fault in the way the Local Authority Designated Officer oversaw the allegations management process.
-
Hampshire County Council (24 021 857)
Statement Upheld Special educational needs 16-Dec-2025
Summary: There was fault by the Council because it unnecessarily delayed making arrangements for alternative provision for a child not attending school. This caused frustration, for which the Council has agreed to offer a financial remedy.
-
Huntingdonshire District Council (24 022 840)
Statement Not upheld Trees 16-Dec-2025
Summary: There was no fault in the way the Council made and confirmed a new Tree Preservation Order. We cannot investigate Mr X’s other complaints about the Council’s handling of his applications for work to trees under the Tree Preservation Order and its decision. Mr X appealed a decision to the Planning Inspectorate which is the appropriate body to look at the Council’s decisions and the decision-making process.
-
Surrey County Council (24 023 133)
Statement Upheld Special educational needs 16-Dec-2025
Summary: There was fault by the Council. The Council delayed issuing an EHC Plan after an annual review, an injustice which the Council remedied by a symbolic payment before the complaint came to the Ombudsman. The Council also failed ensure a child had transport to an alternative provision which was intended to be made by the provider. The Council failed to consider whether a child could manage more than the part time alternative educational provision made for three terms. A symbolic payment and reimbursing mileage costs remedies the injustice caused to the family.
-
London Borough of Islington (25 000 077)
Statement Upheld Assessment and care plan 16-Dec-2025
Summary: Ms C complained about the Council’s handling of an occupational therapy assessment and support for her family. The Council’s accepted fault for causing delays and how it communicated with her. It was also at fault for causing delays in its complaints handling. The Council’s apology and proposed remedy was not enough to acknowledge the inconvenience and uncertainty she experienced. The Council will therefore make an increased symbolic payment.
-
Derbyshire County Council (25 001 657)
Statement Upheld Fostering 16-Dec-2025
Summary: Ms X complained about delays in processing her application for a house extension. The Council investigated Ms X’s complaint under the statutory children’s complaints procedure without fault but it failed to complete agreed recommendations without delay causing Ms X avoidable distress and uncertainty. The Council agreed to apologise to Ms X and ensure it has procedures in place to monitor and carry out recommendations made as part of the statutory complaints process in a timely manner.
-
Birmingham City Council (25 002 155)
Statement Closed after initial enquiries Enforcement 16-Dec-2025
Summary: We will not investigate this complaint about a planning enforcement matter because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.