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Leicester City Council (23 015 268 fr)
Report Upheld Homelessness 28-Aug-2025
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.
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Cheshire East Council (24 009 262)
Report Upheld Child protection 26-Aug-2025
Summary: Miss X complained the Council excessively and disproportionately intervened after a traumatic premature birth. She said the Council wrongly considered care proceedings, put both of her children on child protection plans, and communicated poorly. Miss X said the Council’s actions scarred and traumatised her, and caused significant distress. She said the experience significantly impacted her mental health. Miss X said she felt shamed, bullied and misjudged. She said she was treated like a danger to her children during one of the most frightening, exhausting and vulnerable times of her life. Miss X said she and her children carry the emotional consequences every day.
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South Kesteven District Council (24 010 719)
Report Upheld Homelessness 18-Aug-2025
Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.
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London Borough of Lewisham (24 016 564)
Report Upheld Homelessness 14-Aug-2025
Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.
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North Yorkshire Council (24 012 483)
Report Upheld Other 12-Aug-2025
Summary: Mr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.
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Staffordshire County Council (25 007 914)
Statement Closed after initial enquiries School admissions 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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London Borough of Hackney (25 008 688)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council not providing information he has requested about Council spending. This is because Mr B may complain to the Information Commissioner, and if needed, appeal to the tribunal.
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London Borough of Southwark (24 014 256)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing case, the actions of an occupational therapist, and that her representative was excluded from meetings and being involved. This is because the accepted fault did not cause any significant injustice. In addition, there is insufficient evidence of fault, and an investigation would not lead to any further findings or outcomes.
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Kirklees Metropolitan Borough Council (24 014 867)
Statement Upheld Assessment and care plan 29-Jul-2025
Summary: Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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London Borough of Camden (24 015 788)
Statement Upheld Homelessness 29-Jul-2025
Summary: Mr D complained the Council left him in unsuitable temporary accommodation. I have found fault by the Council, it has agreed to pay Mr D £450 for the three months delay moving him to suitable temporary accommodation.