Decision search
Your search has 346 results
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London Borough of Harrow (24 004 358)
Statement Closed after initial enquiries Transport 06-Aug-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because it is unlikely we would find fault by the Council.
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London Borough of Harrow (24 004 094)
Statement Closed after initial enquiries Enforcement 05-Aug-2024
Summary: We will not investigate this complaint about issues connected to the way the Council processed prior approval applications, issued planning enforcement notices, and demolished an outbuilding. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is too late to complain about the prior approval applications. And the complainant has appealed to the Planning Inspector against the enforcement notice. Therefore, this matter is outside our jurisdiction.
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London Borough of Harrow (24 002 708)
Statement Upheld Other 10-Jul-2024
Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping. This is because the Council has decided to issue a refund.
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London Borough of Harrow (24 002 142)
Statement Closed after initial enquiries Other 03-Jul-2024
Summary: We will not investigate this complaint about the way the Council decided to require dogs to be on leads in certain areas of a nature reserve. We have seen no evidence of fault in the way the Council’s decision-making process.
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London Borough of Harrow (24 002 313)
Statement Closed after initial enquiries Other 30-Jun-2024
Summary: We will not investigate this complaint about a failure of the Council to provide timely advice in relation to a planning application because the injustice would not warrant investigation.
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London Borough of Harrow (24 001 569)
Statement Closed after initial enquiries Other 23-Jun-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault in how it made its decision to justify our involvement.
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MJ CareCentre Limited aka Bluebird Care (Harrow) (23 004 900)
Statement Upheld Domiciliary care 29-May-2024
Summary: Mr X complained the Care Provider failed to provide suitable care in line with Mrs Y’s care plan and adhere to the financial spending limits it had in place for client money. We found the Care Provider failed to keep sufficient records to document the care it provided and failed to update care plans. This caused uncertainty for Mrs Y and her family. The Care Provider has agreed to apologise, make payment to recognise the uncertainty caused and take action to prevent reoccurrence.
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London Borough of Harrow (23 010 494)
Statement Upheld Charging 22-May-2024
Summary: We have found fault with the Council for not inviting Mrs X’s mother (Mrs Y) for a financial assessment when it became aware that her capital may have fallen below the upper threshold for care contributions. We have not identified any injustice caused by this fault because on balance, the outcome would have been the same had the assessment taken place.
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London Borough of Harrow (23 012 912)
Statement Not upheld Enforcement 19-May-2024
Summary: Mr X complains the Council failed to consider accessibility for people with disabilities when assessing the planning application for the housing development where he lives and to ensure the footpaths were built according to the planning permission. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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London Borough of Harrow (23 021 301)
Statement Closed after initial enquiries Licensing 13-May-2024
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of unlicensed Houses in Multiple Occupation (HMOs) operating in her area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.