What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 346 results

  • London Borough of Harrow (24 007 972)

    Statement Closed after initial enquiries Transport 15-Oct-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her Blue Badge. There is insufficient evidence of fault to warrant an investigation.

  • London Borough of Harrow (24 008 174)

    Statement Closed after initial enquiries Parking and other penalties 02-Oct-2024

    Summary: We cannot investigate Mr X’s complaint about the Council failing to install a dropped curb. The law says we cannot consider matters when court proceedings have started.

  • London Borough of Harrow (24 007 377)

    Statement Closed after initial enquiries Transport 01-Oct-2024

    Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Harrow (24 006 292)

    Statement Upheld Rights of way 25-Sep-2024

    Summary: We will not investigate this complaint about a footpath. The Council has agreed put the matter to the relevant committee. That is a suitable remedy for the complaint.

  • London Borough of Harrow (24 007 002)

    Statement Closed after initial enquiries Transport 22-Sep-2024

    Summary: We will not investigate this complaint about a blue badge application. There is not enough evidence of fault to justify our involvement.

  • London Borough of Harrow (24 006 235)

    Statement Closed after initial enquiries Refuse and recycling 15-Sep-2024

    Summary: We will not investigate this complaint about missed bin collections by the Council and how it responded to the complainant about the problem. This is because any injustice to the complainant is not significant enough to justify our involvement.

  • London Borough of Harrow (24 009 564)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Sep-2024

    Summary: We will not investigate this complaint about Council tax and rent because there is a right of appeal to a tribunal and the rent matter is for the Housing Ombudsman.

  • London Borough of Harrow (23 015 690)

    Statement Not upheld Assessment and care plan 01-Sep-2024

    Summary: There is no evidence of fault in the Council’s response to Mr X. There is no reason why Mr X cannot access advocacy support.

  • London Borough of Harrow (24 001 497)

    Statement Closed after initial enquiries Direct payments 20-Aug-2024

    Summary: We will not investigate this complaint about a personal budget for a direct payment. The complaint is late and there is no good reason to investigate it now.

  • London Borough of Harrow (24 005 115)

    Statement Closed after initial enquiries Parking and other penalties 13-Aug-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his challenge to a penalty charge notice and his subsequent complaint about its delay. This is because the Council’s actions did not cause Mr X significant injustice.

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