What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 346 results

  • London Borough of Harrow (24 012 895)

    Statement Closed after initial enquiries Other 15-Nov-2024

    Summary: We will not investigate this complaint about the Council’s reports to court in relation to Ms X’s children. The law prevents us from investigating what happened during court proceedings.

  • London Borough of Harrow (24 009 288)

    Statement Closed after initial enquiries School transport 14-Nov-2024

    Summary: We will not investigate Mrs X’s complaint about the Council refusing a Blue Badge application because it is unlikely we would find fault which has caused her to lose out on a Blue Badge.

  • London Borough of Harrow (24 013 407)

    Statement Closed after initial enquiries Parking and other penalties 12-Nov-2024

    Summary: We will not investigate this complaint about delay in Mr X receiving a penalty charge notice as it is unlikely the injustice Mr X claims arises from Council fault.

  • London Borough of Harrow (24 008 643)

    Statement Closed after initial enquiries Other 05-Nov-2024

    Summary: We will not investigate Mr X’s complaint about the Council adding his property to the Council Tax valuation list. This is because the decision was made by the Valuation Office Agency, rather than the Council, and it would be reasonable for Mr X to appeal against the decision to the Valuation Tribunal.

  • London Borough of Harrow (24 008 440)

    Statement Closed after initial enquiries Disabled children 29-Oct-2024

    Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is not enough evidence of fault in the way the Council made its decision to justify an investigation.

  • London Borough of Harrow (24 005 504)

    Statement Closed after initial enquiries Other 28-Oct-2024

    Summary: We will not investigate this complaint about an alledged failure by the Council to take tougher enforcement action against contraventions to traffic parking restrictions. This is because the Council’s enforcement practices are consistent with the applicable traffic management legislation and policy frameworks. There is insufficient evidence of fault to warrant investigation of the issues.

  • London Borough of Harrow (23 016 894)

    Statement Closed after initial enquiries Homelessness 24-Oct-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council staff locking the complainant and her mother overnight in an office in 2015. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • London Borough of Harrow (24 012 247)

    Statement Closed after initial enquiries Council tax support 21-Oct-2024

    Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a Valuation Tribunal.

  • London Borough of Harrow (24 009 036)

    Statement Closed after initial enquiries Transport 16-Oct-2024

    Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Harrow (24 007 463)

    Statement Closed after initial enquiries Transport 15-Oct-2024

    Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

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