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Decision reason: Closed after initial enquiries Not upheld Upheld

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Suffolk County Council (24 020 184)

Statement Closed after initial enquiries Child protection 01-Apr-2025

Summary: We will not investigate this complaint about the Council deciding it is not safe for Mr X to return home to be supervised with his children while court proceedings about a serious matter are still awaited. The decision is one the Council was entitled to make given the nature of the matter and it is unlikely that investigation by us would lead to a finding of fault.
Durham County Council (24 020 357)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We will not investigate this complaint the Council are liable for the costs of damage caused to an unattended motor vehicle. This is because the courts are better suited to decide liability for damaged property and it would be reasonable for Miss X to pursue any claim through the Council’s insurers or the courts if necessary.
London Borough of Haringey (24 020 396)

Statement Closed after initial enquiries Child protection 01-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council is treating him unfairly in its children’s services involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case is subject to ongoing court proceedings.
Wakefield City Council (24 020 462)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.
Staffordshire County Council (24 020 703)

Statement Closed after initial enquiries Highway repair and maintenance 01-Apr-2025

Summary: We will not investigate Miss X’s complaint that she suffered personal injury because she said the Council failed to grit a public path. This is because Miss X could submit a claim against the Council’s insurers and, if the claim is rejected, ultimately take the matter to court.
Essex County Council (24 018 825)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We will not investigate this complaint about the Council’s involvement with Miss X and Miss Y’s family. This is because some of the action complained of is about the conduct of court proceedings, which could reasonably have been raised in court. We will also not consider the Council’s complaint handling where we are not investigating the substantive issues.
Rotherham Metropolitan Borough Council (24 018 831)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We will not investigate this complaint about a request to amend information the Council holds about Miss X. The Information Commissioner is best placed to consider the matter.
Devon County Council (24 018 952)

Statement Closed after initial enquiries Highway repair and maintenance 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about highway maintenance. The courts are better placed to consider it.
Leicestershire County Council (24 019 030)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in issuing an Education, Health and Care Plan for her child. This is because the Council has provided a suitable remedy for the issue. We cannot investigate Miss X’s complaint about the contents of the final Education, Health and Care Plan because Miss X has used her right of appeal to the SEND Tribunal.
London Borough of Lewisham (24 019 036)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We cannot investigate Mrs X’s complaint about the naming of a school in her child’s Education Health and Care Plan. This is because Mrs X used her right of appeal to a tribunal, and the issues she has raised are not separable from that appeal.

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