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Decision reason: Closed after initial enquiries Not upheld Upheld

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Norfolk County Council (24 018 619)

Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025

Summary: We will not investigate Ms X’s complaint about a social worker’s handling of her mother’s care and support. This is because the complaint is outside our jurisdiction as the matters have been party to court proceedings.
Birmingham City Council (24 021 704)

Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025

Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
Norwich City Council (24 022 115)

Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to install bollards on the grass area where he used to park. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
London Borough of Harrow (24 022 463)

Statement Closed after initial enquiries Transport 29-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
London Borough of Croydon (24 022 642)

Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025

Summary: We will not investigate this complaint about an appeal against a Penalty Charge Notice because the courts are better placed to consider the issue.
Somerset Council (24 023 010)

Statement Closed after initial enquiries Other 29-Apr-2025

Summary: We will not investigate this complaint about the Council sharing the complainant’s personal information with a third party. This is because the matter is best dealt with by the Information Commissioner’s Office.
London Borough of Hammersmith & Fulham (24 020 267)

Statement Closed after initial enquiries Traffic management 29-Apr-2025

Summary: We will not investigate this complaint about parking enforcement on match days. This is because there is insufficient evidence of fault by the Council.
Cornwall Council (24 020 268)

Statement Closed after initial enquiries Planning applications 29-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning application for a development at a property next to the complainant. There is insufficient evidence that fault has affected the planning outcome.
London Borough of Waltham Forest (24 020 486)

Statement Closed after initial enquiries Disabled facilities grants 29-Apr-2025

Summary: We will not investigate this complaint about the outcome of the occupational therapy assessment. There is not enough evidence of fault by the Council.
Kent County Council (24 020 631)

Statement Closed after initial enquiries School transport 29-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge £600 for post-16 school transport for his child. There is not enough evidence of fault in how a transport panel considered Mr X's appeal against the original decision to warrant investigation.

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