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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Wandsworth (24 002 370)

Statement Upheld Homelessness 31-Oct-2024

Summary: Mr Y, a solicitor, complained on behalf of Ms X about the Council’s handling of her homeless application in 2022. We find the Council at fault, which resulted in Ms X signing a tenancy she could not afford. The Council has apologised, made a suitable payment to Ms X, and provided her with a direct offer of social housing, which is satisfactory to remedy the injustice caused.
Erewash Borough Council (24 003 163)

Statement Not upheld Disabled facilities grants 31-Oct-2024

Summary: Miss B complains about how the Borough Council supervised disabled adaptations to her home. There was no fault by the Borough Council or its agents acting on its behalf. The Borough Council acted quickly to make sure the gas leak was fixed. It met its building control duties, and the County Council, acting on its behalf, made sure that defective drainage was rectified.
Lancashire County Council (24 008 893)

Statement Closed after initial enquiries Other 31-Oct-2024

Summary: We cannot investigate Miss X’s complaint about a school’s actions. We will not investigate the Council’s response to her child being out of school as the alleged fault and injustice is not significant enough to justify an investigation.
West Northamptonshire Council (24 008 991)

Statement Closed after initial enquiries Council tax 31-Oct-2024

Summary: We will not investigate this complaint about the Council’s treatment of the complainant in relation to council tax arrears. This is because there is insufficient evidence of fault by the Council.
London Borough of Southwark (24 008 447)

Statement Closed after initial enquiries Allocations 31-Oct-2024

Summary: We will not investigate Ms X’s complaint about not being successful bidding on the Council’s housing register or its decision to arrange alternative temporary accommodation when she was evicted from her previous temporary accommodation. This is because there is insufficient evidence of fault to warrant our involvement.
London Borough of Tower Hamlets (24 008 480)

Statement Closed after initial enquiries Allocations 31-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award medical priority in 2023. The Council has since awarded and backdated medical priority, so it is unlikely that further investigation would lead to a different outcome.
Leeds City Council (24 008 498)

Statement Closed after initial enquiries Charging 31-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to seek to recover care costs from him and its decision that he had deprived himself of assets. This is because there is insufficient evidence of fault.
West Yorkshire Combined Authority (24 011 268)

Statement Closed after initial enquiries Other 31-Oct-2024

Summary: We will not investigate this complaint about the Authority’s decision to delegate how it communicates. Parts of Mr X’s complaint are late and there is no significant injustice.
North Lincolnshire Council (24 011 509)

Statement Closed after initial enquiries Council tax 31-Oct-2024

Summary: We will not investigate this complaint about council tax benefits, exemptions and discounts. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate – specifically, the complaint is late.
New Forest District Council (24 011 615)

Statement Upheld Homelessness 31-Oct-2024

Summary: We will not investigate Mr X’s complaint that the interim accommodation provided by the Council was unsuitable for his needs. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the faults accepted.

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