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Decision reason: Closed after initial enquiries Not upheld Upheld

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South Kesteven District Council (24 021 399)

Statement Closed after initial enquiries Planning applications 29-Apr-2025

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council and part of the complaint is out of time.
South Gloucestershire Council (24 021 429)

Statement Closed after initial enquiries Other 29-Apr-2025

Summary: We will not investigate this complaint about Mr X’s contact with his children. Mr X has started court action, so we have no power to investigate the complaint.
Essex County Council (24 021 450)

Statement Upheld Special educational needs 29-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Newcastle upon Tyne City Council (24 021 555)

Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s appeal process for a Penalty Charge Notice. This is because the injustice claimed is not significant enough to warrant our involvement.
London Borough of Croydon (24 014 756)

Statement Closed after initial enquiries Allocations 29-Apr-2025

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
MML Finance Ltd (24 014 830)

Statement Not upheld Other 29-Apr-2025

Summary: Mrs X complained that the care provider restricted her visiting hours to her mother-in-law. Based on current evidence the complaint will not be upheld. The care provider was entitled to limit the times for Mrs X’s visits.
Cheshire West & Chester Council (24 014 877)

Statement Upheld Residential care 29-Apr-2025

Summary: Mrs X complained that the Council’s commissioned care provider did not provide good care and treatment for her husband. The Council’s safeguarding investigation showed the care home had implemented all necessary measures to manage Mr X’s health. The Council has now offered to waive the contribution as there was some poor communication by the care provider which caused distress to Mrs X.
North Lincolnshire Council (24 016 081)

Statement Closed after initial enquiries Enforcement 29-Apr-2025

Summary: We will not investigate this complaint about how the Council has dealt with breaches of planning control. This is because we are unlikely to find fault.
Buckinghamshire Council (24 016 232)

Statement Closed after initial enquiries School transport 29-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr and Mrs X’s application for post-16 transport. The injustice is not significant enough to warrant our involvement and it is unlikely an investigation would lead to a different outcome.
Wokingham Borough Council (24 017 714)

Statement Closed after initial enquiries Special educational needs 29-Apr-2025

Summary: We cannot investigate some of Miss X’s complaint about the content of her child, Y’s, Education, Health and Care Plan because she appealed to a Tribunal. We will not investigate the remaining matters regarding delay and poor communication because the Council apologised, and the remaining injustice is not significant enough to warrant our involvement.

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