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Your search has 52507 results

  • Manchester City Council (24 001 495)

    Statement Not upheld Cemeteries and crematoria 18-Nov-2024

    Summary: Ms P complains her father’s funeral service was disrupted by the late arrival of a separate funeral party. Although the Council has accepted there were additional steps crematorium staff could have taken to manage the situation, we do not consider this means the Council can reasonably be found to have been fault on the day. The Council has also offered to refund the full costs of the service, which is the most we would recommend if we did find fault. We have therefore completed our investigation.

  • Stockport Metropolitan Borough Council (24 001 504)

    Statement Upheld Special educational needs 18-Nov-2024

    Summary: Mrs X complained about delays in the Education, Health, and Care Plan process and in issuing a final EHC Plan for her son. We found the Council’s failure to adhere to the statutory timeframe is fault. This fault has caused Mrs X and her son an injustice.

  • London Borough of Croydon (24 002 094)

    Statement Upheld Special educational needs 18-Nov-2024

    Summary: Mrs H complained the Council failed to ensure her son (X) received all the provision set out in his Education, Health, and Care plan since 2021. We found the Council was responsible for a service failure which caused a short delay in putting occupational therapy in place in 2024, and it failed to issue a decision notice following an annual review. It should apologise to Mrs H and make a symbolic payment to acknowledge the short delay X experienced to receive occupational therapy. There was no other fault, and parts of Mrs H’s complaint was late.

  • Surrey County Council (24 002 447)

    Statement Upheld Alternative provision 18-Nov-2024

    Summary: We have found fault with the Council for not arranging suitable full-time education after Mr X’s son, Y was permanently excluded from school. This caused Y and his family avoidable distress. The Council agreed to apologise and make a remedy payment to Mr X in recognition of the missed education and distress caused.

  • London Borough of Ealing (24 003 145)

    Statement Closed after initial enquiries Parking and other penalties 18-Nov-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr A’s application on behalf of his mother, a blue badge holder, for a free residents parking permit. This is because there is insufficient evidence of fault by the Council to warrant an investigation and Mr A has been advised what is required to complete the application.

  • Transport for London (24 003 327)

    Statement Upheld Traffic management 18-Nov-2024

    Summary: Ms A complained about the way Transport for London has dealt with her application under its scrappage scheme. She said Transport for London has repeatedly rejected her application with no good reason. We found Transport for London at fault for the way it handled Ms A’s application. It has agreed to make a symbolic payment in acknowledgement of the injustice caused.

  • Buckinghamshire Council (24 005 209)

    Statement Upheld Special educational needs 18-Nov-2024

    Summary: Mrs X complained the Council took too long to respond to her request for a change to her child, Y’s, Education, Health and Care Plan. The Council was at fault. This caused Mrs X upset and frustration and meant Y missed out on special educational provision. To remedy Mrs X’s injustice, the Council will apologise. It has already paid her £300, which is an appropriate sum. If Mrs X feels the Council’s fault impacted on Y’s development and education, she can seek additional provision as part of her ongoing appeal to the SEND Tribunal. The Council will issue a staff reminder to prevent the fault happening again.

  • Buckinghamshire Council (24 006 147)

    Statement Upheld Special educational needs 18-Nov-2024

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • London Borough of Harrow (24 006 398)

    Statement Closed after initial enquiries Leisure and culture 18-Nov-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s decision to temporarily ban her family from its leisure facility. There is insufficient evidence of fault to justify investigating.

  • Surrey County Council (24 006 533)

    Statement Upheld Safeguarding 18-Nov-2024

    Summary: We will not investigate this complaint about adult safeguarding. The Council has accepted fault and will apologise and act to improve future service. We are satisfied with the Council’s actions in response to the complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.

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