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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

St Helens Metropolitan Borough Council (24 014 795)

Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2024

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
East Hertfordshire District Council (24 014 119)

Statement Closed after initial enquiries Other 20-Nov-2024

Summary: We will not investigate this complaint about an alleged data breach as it is best dealt with by the Information Commissioner’s Office.
Brighton & Hove City Council (23 012 961)

Statement Not upheld Special educational needs 20-Nov-2024

Summary: Ms X complains the Council has failed to deliver the provision set out in her child, Y’s, EHCP and has failed to make alternative educational provision. We have concluded our investigation having not made a finding of fault. The evidence demonstrates the Council made offers of suitable alternative provision whilst it searched for a permanent placement for Y. Offers proposed by the Council were available and accessible to Y.
Surrey County Council (23 017 161)

Statement Upheld School transport 20-Nov-2024

Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
Surrey County Council (23 017 190)

Statement Upheld School transport 20-Nov-2024

Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mrs X’s initial application and stage one appeal, and for providing incorrect information. We recommend the Council apologise and make a payment to recognise the uncertainty caused.
Hampshire County Council (23 017 812)

Statement Not upheld Residential care 20-Nov-2024

Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
Oak Lodge Nursing Home (23 017 812a)

Statement Upheld Other 20-Nov-2024

Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
North Yorkshire Council (23 019 663)

Statement Upheld Special educational needs 20-Nov-2024

Summary: Mrs X complained about how the Council handled her child, Z’s education and special educational provision between 2019 and 2024. The Council was at fault for failing to ensure Z received all the provision in their Education, Health and Care Plan between March and June 2023 and delayed in considering Mrs X’s complaint. The Council will apologise to Mrs X and Z for the avoidable frustration, uncertainty and distress they were caused and make a symbolic payment of £800 to recognise the same.
London Borough of Barnet (23 020 077)

Statement Upheld Homelessness 20-Nov-2024

Summary: The Council failed to provide Miss B with suitable interim accommodation. The Council was at fault for placing Miss B in unsuitable interim accommodation and incorrectly ending its relief duty. Because of the fault, Miss B suffered distress, uncertainty, inconvenience and meant she stayed in unsuitable accommodation for longer than necessary. The Council will apologise, provide staff training, and review its procurement policy.
East Riding of Yorkshire Council (24 002 377)

Statement Closed after initial enquiries Charging 20-Nov-2024

Summary: We will not investigate Mr X’s complaint the Council did not tell the family about the cost of his father, Mr Y’s respite care because there is insufficient evidence of fault to justify our involvement.

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