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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Camden (23 015 415)

Statement Upheld Allocations 20-May-2025

Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.
Shropshire Council (23 020 057)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.
Derby City Council (24 007 045)

Statement Upheld Alternative provision 20-May-2025

Summary: Mrs X complained about how the Council arranged and reviewed the special education provision in her daughter, Y’s, Education Health and Care Plan. There was fault in how the Council arranged the support for Y, how it responded to changes Mrs X asked for, and delays following a review in May 2024. This caused Mrs X avoidable frustration, worry and uncertainty, along with some extra financial cost. The Council agreed to apologise, issue an amended final plan and pay Mrs X a financial remedy. It also agreed to review how is arranges education outside school settings and issue reminders to its staff.
Middlesbrough Borough Council (24 010 390)

Statement Not upheld Safeguarding 20-May-2025

Summary: Mr X complained that the Council failed in its safeguarding duties towards him. We did not find fault with the Council’s actions.
Maidstone Grammar School For Girls (25 002 629)

Statement Closed after initial enquiries School admissions 20-May-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
Northumberland County Council (25 002 846)

Statement Closed after initial enquiries Planning applications 20-May-2025

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.
Barnsley Metropolitan Borough Council (25 002 997)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.
Torbay Council (25 003 503)

Statement Closed after initial enquiries Private housing 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
Torbay Council (25 003 504)

Statement Upheld Council tax 20-May-2025

Summary: We will not investigate this complaint about council tax recovery. Further investigation would not lead to a different outcome.
London Borough of Richmond upon Thames (24 022 231)

Statement Closed after initial enquiries Special educational needs 20-May-2025

Summary: We will not investigate Mrs X’s complaint about an Education Health and Care Plan annual review. It is reasonable to expect her to appeal the outcome. And the faults she alleges are not significant enough or cause a significant enough injustice to warrant an investigation.

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