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  • Birmingham City Council (24 013 261)

    Statement Upheld Allocations 28-May-2025

    Summary: Mr X complained about the Council’s decision to close the housing application made by his sister, Mrs B. We find that the Council wrongly decided Mrs B’s application was incomplete, despite her submitting all the required evidence. This caused avoidable frustration for Mrs B and delayed her ability to join the housing register. The Council has agreed to assess Mrs B’s application and backdate her award date if she qualifies to join the register. It has also agreed to apologise, make a symbolic payment to Mrs B and make service improvements.

  • London Borough of Barnet (24 013 744)

    Statement Upheld Homelessness 28-May-2025

    Summary: Miss D complained the Council placed her unsuitable accommodation. I have upheld the complaint because the Council failed to follow procedures resulting in Miss D being left in unsuitable accommodation for at least six months. The Council has agreed to pay Miss D redress and to make service improvements.

  • Devon County Council (24 013 985)

    Statement Closed after initial enquiries Special educational needs 28-May-2025

    Summary: Mrs X complained about the Council’s handling of her child, Y’s education since 2022 when they stopped attending school. She complained about a lack of alternative provision, delays completing Y’s Education, Health and Care (EHC) needs assessment and the decision to name a mainstream school in the final EHC Plan. I ended this investigation because part of the complaint is late and the other part falls outside of our jurisdiction because Mrs X appealed to the SEND tribunal.

  • Ashford Borough Council (24 014 106)

    Statement Upheld Homelessness 28-May-2025

    Summary: Mr X complained about the Council’s handling of his temporary accommodation placements. He said the Council actions frustrated and distressed him and his family lived in unsuitable accommodation. There was fault in the way the Council did not initially consider the suitability of Mr X’s accommodation, did not offer him an appeal right and placed him in unsuitable accommodation. Mr X and his family lived in unsuitable accommodation for 12 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.

  • Northumberland County Council (24 014 127)

    Statement Closed after initial enquiries Other 28-May-2025

    Summary: We will not investigate Mr X’s complaint about a school, the conduct of Council staff, and the Council failing to provide him with information. This is because we cannot consider actions within a school, we could not add to the Council’s own investigation or achieve a different outcome, and complaints about information requests are best dealt with by the Information Commissioner’s Office.

  • London Borough of Southwark (24 014 656)

    Statement Closed after initial enquiries Refuse and recycling 28-May-2025

    Summary: We will not investigate Miss X’s complaint about a failed bulky waste collection nor issues with the Council’s complaints process. The Council apologised, offered a refund, and a symbolic payment to Miss X. It acknowledged a procedural error in its payment processing and said it would send the refund within four weeks. An investigation is unlikely to achieve anything further.

  • East Sussex County Council (24 017 390)

    Statement Upheld Other 28-May-2025

    Summary: Miss X complained about how the Council delivered support to her children. We have found that the Council was at fault, as it has not yet dealt with Miss X’s complaint properly. It will now do so.

  • Bracknell Forest Council (24 017 608)

    Statement Upheld Safeguarding 28-May-2025

    Summary: Mr X complained the Council failed to discharge its legal duties towards him. We upheld part of Mr X’s complaint. There was no requirement for the Council to complete safeguarding enquiries and so there was no fault saying it would not progress a safeguarding investigation. However, a social care assessment should have been completed when Mr X said he was struggling with daily activities because of pain. The complaint response did not identify this and so was inadequate. Mr X suffered avoidable distress. The Council will issue an apology, make a symbolic payment and complete the social care assessment already started.

  • North Hertfordshire District Council (25 002 634)

    Statement Closed after initial enquiries Planning advice 28-May-2025

    Summary: We will not investigate this complaint about the planning advice the Council provided to the complainant. This is because we are unlikely to find fault.

  • London Borough of Ealing (25 003 616)

    Statement Closed after initial enquiries Parking and other penalties 28-May-2025

    Summary: We cannot investigate Ms C’s complaint that the Council did not give proper consideration to her representations about a Penalty Charge Notice she received. This is because Ms C put in an appeal to London Tribunals.

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