Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Blackpool Borough Council (25 001 153)

    Statement Closed after initial enquiries Health and safety 28-Jul-2025

    Summary: We will not exercise discretion to investigate this complaint about noise nuisance, planning breaches and breaches of licensing restrictions from a neighbouring hotel premises. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • Nottinghamshire County Council (25 001 183)

    Statement Closed after initial enquiries Drainage 28-Jul-2025

    Summary: We will not investigate this complaint about the Council’s publication of a report on flooding following a storm in Mr X’s area in 2024. The courts are better placed to consider whether the report was negligent in the way the data was reported.

  • Cornwall Council (25 001 226)

    Statement Closed after initial enquiries Charging 28-Jul-2025

    Summary: We will not investigate this complaint about how the Council assessed Miss X’s contribution to her care costs. It is unlikely we would find fault with how the Council had made its decision or that an investigation would achieve a different outcome. Miss X’s mother, Mrs Y, can also ask the Council for an appeal through its financial assessment policy.

  • Stockton-on-Tees Borough Council (25 001 262)

    Statement Closed after initial enquiries Homelessness 28-Jul-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing and support needs. Part of the complaint is late and there are no good reasons to investigate now. There is insufficient evidence of fault with the Council’s handling of her homelessness application to justify our involvement.

  • Torridge District Council (24 014 115)

    Statement Not upheld Enforcement 28-Jul-2025

    Summary: Mr J complained about the Council’s handling of planning applications and planning enforcement relating to the use and works at a neighbouring farm. He said as a result he had experienced distress and an impact on residential amenity. We found no fault, or not enough evidence of fault, in how the Council reached its decision it was not proportionate or expedient to take any action. We could not consider Mr J’s concerns about its decisions on planning applications and statutory nuisances as these had been subject to legal action.

  • Surrey County Council (24 007 935)

    Statement Upheld Special educational needs 28-Jul-2025

    Summary: Mrs X complained about the Council’s handling of her son’s alternative provision and special educational needs provision after March 2024. We found the Council was at fault for not monitoring what provision the child received and if it was suitable for his needs. This meant that Mrs X’s son likely missed out on education and support he was entitled to. The Council agreed to apologise and pay Mrs X a remedy for the injustice she experienced.

  • Kirklees Metropolitan Borough Council (24 010 454)

    Statement Upheld Special educational needs 28-Jul-2025

    Summary: Mrs X complained about the Council’s provision of education, and handling of the education, health and care process for her two children which caused missed education and significant distress. We find the Council at fault for its failure to provide suitable alternative education, meet statutory deadlines, and for poor communication and complaint handling, which caused injustice. We find the Council has already offered a suitable remedy for the injustice. We have decided to end our investigation into other areas of the complaint because they are late or have been appealed to the Tribunal.

  • London Borough of Lewisham (24 011 068)

    Statement Upheld Special educational needs 28-Jul-2025

    Summary: The Council acknowledged serious failings concerning Mr F’s son’s education, health and care (EHC) plan following Mr F’s first complaint. It is too late for us to look into these matters now. The Council acknowledged further failings updating the Plan following Mr F’s second complaint. The Council has apologised and offered a suitable symbolic payment.

  • London Borough of Waltham Forest (24 012 021)

    Statement Upheld Allocations 28-Jul-2025

    Summary: Ms X complained the Council failed to correct an issue with her ‘My Waltham Forest’ account. We found there was a failure to address the issue for a prolonged period. This meant she was not able to place bids for housing and her account was closed inappropriately because she was unable to re-register as required. We found Ms X did not miss out on housing as a result of the issue, but we recommended a payment to recognise the distress caused. We also found the Council placed Ms X in unsuitable bed and breakfast accommodation for too long and we recommended a payment to recognise this.

  • London Borough of Harrow (24 012 792)

    Statement Upheld Looked after children 28-Jul-2025

    Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings