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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Somerset Council (25 007 337)

Statement Closed after initial enquiries Enforcement 14-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
Rutland County Council (25 007 450)

Statement Closed after initial enquiries Planning applications 14-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
Stockport Metropolitan Borough Council (25 008 370)

Statement Closed after initial enquiries School admissions 14-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s school’s admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
Royal Borough of Kingston upon Thames (25 008 570)

Statement Closed after initial enquiries Leisure and culture 14-Aug-2025

Summary: We will not investigate this complaint about Miss X not being able to contact the library directly rather having to go through a call centre. This is because there is insufficient evidence of significant injustice. Additionally, we cannot achieve the outcome she is looking for.
City of Wolverhampton Council (25 009 725)

Statement Closed after initial enquiries Other 14-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to follow its published complaint procedure. We consider the complainant has not suffered a significant personal injustice which warrants our involvement.
Cheshire West & Chester Council (25 002 271)

Statement Closed after initial enquiries Other 14-Aug-2025

Summary: We will not investigate this complaint about the conduct of a support worker. This is mainly because there is not enough evidence of fault to justify investigating.
Suffolk County Council (24 022 100)

Statement Upheld Other 14-Aug-2025

Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.
NHS Suffolk & North East Essex ICB (24 022 100a)

Statement Closed after initial enquiries Mental health services 14-Aug-2025

Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.
London Borough of Lewisham (24 016 564)

Report Upheld Homelessness 14-Aug-2025

Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.
Kent County Council (24 010 458)

Statement Upheld Special educational needs 14-Aug-2025

Summary: Mrs X complained the Council delayed completing her child’s annual review and failed to provide the Occupational Therapy provision set out in their Education, Health and Care Plan since 2022. We find the Council at fault. This caused uncertainty and a loss of special educational provision. The Council has agreed to apologise, make a payment to Mrs X, and take steps to improve its services.

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