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SearchResult - Local Government and Social Care Ombudsman

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  • London Borough of Barnet (25 003 357)

    Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025

    Summary: We cannot investigate Mr X’s complaint about a penalty charge notice because he has used his right to submit a witness statement to the Traffic Enforcement Centre. The matter is therefore outside our jurisdiction.

  • Bath and North East Somerset Council (25 003 590)

    Statement Closed after initial enquiries Other 08-Sep-2025

    Summary: We could not add to the findings of an independent investigator who was extremely critical of the Council’s dealings with Mr F and his children. Mr F is concerned about the children’s education now their mother has removed them from school. We cannot investigate this complaint because the Council has not had an opportunity to respond.

  • Surrey County Council (25 007 857)

    Statement Closed after initial enquiries Other 08-Sep-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s fire authority attending his property. This is because the Council’s actions did not cause Mr X significant injustice and there are other bodies better placed to consider the issues Mr X has raised.

  • London Borough of Enfield (25 008 095)

    Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025

    Summary: We will not investigate this complaint about a penalty charge notice. There is because there is insufficient evidence of fault or significant injustice to warrant further investigation.

  • Leicester City Council (25 009 509)

    Statement Closed after initial enquiries Other 08-Sep-2025

    Summary: We will not investigate this complaint about Mr X’s contact with the Council at one of its offices. This is because it is more appropriate for the Police to investigate Mr X’s complaint, and in any case there is no worthwhile outcome achievable by us investigating.

  • South Kesteven District Council (25 009 528)

    Statement Closed after initial enquiries Other 08-Sep-2025

    Summary: We will not investigate this complaint about the Council not providing information requested under a subject access request. This is because it is more appropriate for Information Commissioner’s Office to investigate.

  • London Borough of Hillingdon (25 009 782)

    Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025

    Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed against it to the independent tribunal.

  • Buckinghamshire Council (25 010 156)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Sep-2025

    Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal. The complaint is also out of time.

  • Hampshire County Council (25 011 394)

    Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025

    Summary: We will not investigate Miss B’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Miss B to put in formal representations to the Council, and if needed, appeal to the Traffic Penalty Tribunal.

  • North Yorkshire Council (24 015 891)

    Statement Upheld Assessment and care plan 07-Sep-2025

    Summary: Miss Y complains the Council failed to properly consider the concerns she raised about the care and support her late mother received and the suitability of the care home placements commissioned by the Council. We find the Council consulted Miss Y and listened to her concerns. However, the Council did not relay the outcome of one safeguarding concern. It has already made a service improvement for this and we do not recommend anything further.

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