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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Richmond upon Thames (25 007 890)

Statement Closed after initial enquiries Other 09-Sep-2025

Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.
London Borough of Hounslow (25 008 532)

Statement Closed after initial enquiries Parking and other penalties 09-Sep-2025

Summary: We will not investigate this complaint about a moving traffic penalty charge notice as it is reasonable to expect the complainant to have used their appeal right to the independent tribunal.
Durham County Council (25 008 666)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to pay Mr X a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
London Borough of Lambeth (25 009 534)

Statement Closed after initial enquiries Planning applications 09-Sep-2025

Summary: We will not investigate this complaint about Mr X’s complaint about a planning application refusal by the Council. This is because Mr X has an appeal right, and it would be reasonable for Mr X to use this appeal right to the Planning Inspectorate.
Wokingham Borough Council (25 009 796)

Statement Closed after initial enquiries Planning applications 09-Sep-2025

Summary: We will not investigate Mr X’s complaint that the Council’s planning decision is based on inaccurate information and not in line with law or council policy. This is because there is not enough evidence of fault to justify investigating.
Bassetlaw District Council (25 009 901)

Statement Closed after initial enquiries Planning applications 09-Sep-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. This is because there is not enough evidence of fault to justify further investigation.
Oxford City Council (25 010 715)

Statement Closed after initial enquiries Parking and other penalties 09-Sep-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X had the right to make an appeal to the independent tribunal contesting it.
Thanet District Council (25 010 960)

Statement Closed after initial enquiries Trees 09-Sep-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s response to his concerns about nuisance trees at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
Suffolk County Council (24 016 183)

Statement Closed after initial enquiries Child protection 08-Sep-2025

Summary: We will not investigate Mr X’s complaint about a lack of support from the Council’s children’s services after he left the family home in 2020. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
Kent County Council (24 017 258)

Statement Upheld Special educational needs 08-Sep-2025

Summary: Mrs B complained that the Council delayed in completing the Annual Review of her daughter, C’s Education Health and Care Plan and failed to continue funding extra maths tuition or consider funding other support. We have found fault in the actions of the Council which has caused Mrs B and C significant distress, inconvenience and financial hardship. The Council has agreed to apologise to Mrs B and C, make an additional payment to them and confirm the arrangements for the reassessment.

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