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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hampshire County Council (25 004 330)

Statement Closed after initial enquiries Alternative provision 16-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council failed to provide suitable educational provision for her child. Some of the complaint is late, and Ms X has a right of appeal to Tribunal that it is reasonable for her to use.
London Borough of Hackney (25 004 565)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the application date used by the Council when deciding the complainant’s Right to Buy application. There is no worthwhile outcome achievable from us investigating, and it is reasonable to expect Miss X to use the alternative court remedy available to her.
Cornwall Council (25 004 578)

Statement Closed after initial enquiries Charging 16-Sep-2025

Summary: We will not investigate Mrs X’s complaint about how the Council gave her late parents a Disabled Facilities Grant (DFG), put a charge against the property, is not waiving the charge, and how it communicated with her about the matter. There is not enough evidence of fault by the Council to warrant us investigating. Investigation of the communications issue would not result in a different outcome.
London Borough of Hounslow (25 004 580)

Statement Closed after initial enquiries Homelessness 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Ms X to use the review/appeal procedure under the homelessness legislation to challenge the Council’s decision.
London Borough of Barnet (25 004 629)

Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council wrongly decided her company was liable for pavement damage. This is because there is not enough evidence of fault in the Council’s decision-making to justify investigating. The courts are best placed to consider any continuing dispute over liability.
Leicester City Council (25 005 055)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure, and ultimately to take the Council to court.
Royal Borough of Greenwich (25 005 379)

Statement Closed after initial enquiries Private housing 16-Sep-2025

Summary: We will not investigate the Council’s advice to Miss X’s tenants after she took legal action to end her tenancy contract with her tenants. This is because there is insufficient evidence of fault which would warrant an investigation.
Redcar & Cleveland Council (25 002 984)

Statement Closed after initial enquiries Charging 16-Sep-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to tell her and her husband that he would have to contribute towards the cost of his care. There is not enough evidence of fault or injustice to warrant an investigation.
London Borough of Hounslow (25 003 009)

Statement Closed after initial enquiries Parking and other penalties 16-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s enforcement of a Penalty Charge Notice. There is not enough evidence of fault by the Council to justify our involvement. In addition, Mr X has used his right to ask the court to consider this case which places the matter outside our remit.
Wirral Metropolitan Borough Council (25 003 120)

Statement Closed after initial enquiries Licensing 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to grant a residential property a licence to operate a dog business. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.

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