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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (25 007 872)

Statement Upheld Special educational needs 25-Nov-2025

Summary: We have upheld Mr X’s complaint about his child’s missed Speech and Language Therapy provision. This is because the Council has agreed to provide a proportionate remedy for the injustice caused. There is not enough evidence of fault in the Council’s refusal to escalate Mr X’s complaint to justify investigation.
Stockport Metropolitan Borough Council (25 008 474)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept responsibility for maintenance of a wall adjacent to the public highway. This is a private boundary dispute and we cannot determine legal ownership of land. The courts are better placed to decide civil disputes.
Kingston Upon Hull City Council (25 003 785)

Statement Upheld Direct payments 25-Nov-2025

Summary: We will not investigate this complaint about funding of adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It has accepted fault, apologised for the distress caused and waived over £400 of client contribution. The Council has explained its calculations.
Medway Council (25 014 214)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Nov-2025

Summary: We will not investigate this complaint about entitlement to a Council tax reduction because the complainant has appealed to a First Tier Tribunal.
Birmingham City Council (25 014 549)

Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025

Summary: We cannot investigate part of Mr X’s compliant that the Council failed to collect his household waste consistently after February 2025 because the cause of the fault affects all or most of the people in the Council’s area. We will not investigate the remainder because the claimed injustice is not significant enough.
Telford & Wrekin Council (25 015 816)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s subject access request. This is because this matter concerns personal data; the Information Commissioner’s office is best placed to deal with it.
London Borough of Hackney (25 016 029)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate this complaint about the Council failing to inform Mr X about available business rates relief. This is because there is not enough evidence that Mr X being without rates relief directly resulted from any fault by the Council.
Solihull Metropolitan Borough Council (25 016 156)

Statement Closed after initial enquiries Trees 25-Nov-2025

Summary: We will not investigate this complaint about damage caused by a Council tree. It is reasonable to expect Mr X to take court action.
Torbay Council (25 016 718)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2025

Summary: We will not investigate Mrs X’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs X to pursue the matter at court.
Calderdale Metropolitan Borough Council (25 012 517)

Statement Closed after initial enquiries Enforcement 25-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

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