Under Pressure Focus Report

We are challenging local authorities not to “throw out the rule book” when redesigning services in the face of budget and resource pressures.

Our new report reveals how the stark reality of the huge changes councils have made in the last decade, often in response to unprecedented financial pressures, is now playing out in the complaints we investigate.

The report, Under Pressure, is based on nearly 40 case studies where we identified systemic problems stemming from councils changing the way they provided services.

Read more.