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Statement Upheld Child protection 25-Jul-2019
Summary: Ms X complained about the Council's investigation into its handling of a single assessment it carried out on her and her child, A, in 2016. The Council was at fault. The Statutory investigation found it failed to provide Ms X with a copy of the single assessment until 2018 and failed to adequately respond to her stage 1 complaints. The Council also failed to adequately respond to Ms X's request for counselling and therapy for A. The Council agreed to apologise and pay Ms X a total of £400 to recognise the upset, frustration and avoidable time and trouble caused by its failings.
Statement Closed after initial enquiries Assessment and care plan 22-Jul-2019
Summary: The Ombudsman will not investigate Mrs A's complaint that the Council has failed to include all her son's, Mr B's, Disability Related Expenditure (DRE) in his financial assessment. This is because there is no evidence of fault having caused a significant enough injustice to Mr B warranting an Ombudsman investigation.
Statement Closed after initial enquiries Traffic management 17-Jul-2019
Summary: The Ombudsman will not investigate this complaint about the Council's response to the complainant's suggestion it should create a mini roundabout. It is unlikely he would find fault by the Council had caused the complainant significant injustice.
Statement Closed after initial enquiries Allocations 09-Jul-2019
Summary: Miss X complained about the Council's assessment of her housing application. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault on the Council's part which would warrant an investigation.
Statement Closed after initial enquiries Council tax 10-Jun-2019
Summary: Ms X complains the Council should not have charged her a summons fee for unpaid council tax. The Ombudsman will not investigate as there has been insufficient fault on the Council's part to warrant investigation.
Statement Closed after initial enquiries Enforcement 04-Jun-2019
Summary: Mrs X complains about the Council's refusal to take enforcement action against a neighbour's development. The Ombudsman will not investigate this complaint because the matter is out of time and there is insufficient injustice to warrant investigation.
Statement Upheld Rights of way 09-May-2019
Summary: There was fault in the time it was taking the Council to make an order on Mr X's application to change the rights of way map. The Council agreed to apologise to Mr X and pay him £250 in recognition of the avoidable distress and uncertainty caused by its delay. The Council also agreed to review its rights of way of service with the aim of reducing its backlog of applications.
Statement Closed after initial enquiries Other 01-May-2019
Summary: The Ombudsmen will not investigate a complaint about the care the complainants' son received in supporting living. The complaint is late and there are insufficient grounds to accept it now.
Statement Upheld Refuse and recycling 29-Apr-2019
Summary: Mr X complains about the way the Council dealt with his purchase of a second garden waste bin. The Ombudsman will not investigate this complaint. This is because the Council has confirmed it intends to provide a reasonable remedy.
Statement Upheld Planning applications 24-Apr-2019
Summary: Mr X complained the Council failed to notify him about a neighbour's planning application. He also complained the Council took too long to respond to his complaint about the matter and gave him inaccurate information. We cannot say whether the Council sent a notification letter to Mr X's property. It appropriately considered the impact of the development on residential amenity. It unacceptably delayed responding to his complaint causing him frustration. It has apologised to him for this. This is sufficient to remedy the injustice caused.