Your search has 36 results
Statement Closed after initial enquiries Councillor conduct and standards 18-May-2022
Summary: We will not investigate this complaint about the Council's decision not to investigate a complaint that town councillors breached the code of conduct. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault in the way the Council considered the complaint. Nor can we achieve the outcome the complainant is seeking.
Statement Closed after initial enquiries Council tax 27-Apr-2022
Summary: We will not investigate this complaint about the Council not waiving an additional council tax charge. This is because there is insufficient evidence of fault by the Council.
Statement Not upheld Private housing 19-Apr-2022
Summary: Mrs X complains about the Council's failure to take enforcement action against a neighbouring property. She says the Council's actions have caused her significant distress. We do not find any fault with the Council's actions.
Statement Closed after initial enquiries Council tax 19-Apr-2022
Summary: We will not investigate this complaint about the Council's refusal to provide exemption from council tax for Mr X's property because he could appeal to a Valuation Tribunal.
Statement Closed after initial enquiries Planning applications 18-Apr-2022
Summary: Mr X complains about the Council's planning policy and its handling of a neighbour's planning application. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
Statement Not upheld Disabled facilities grants 07-Mar-2022
Summary: Mr X complains the Council hasn't properly considered the terms and conditions of a Disabled Facilities Grant. The Council is not at fault.
Statement Upheld Planning applications 25-Feb-2022
Summary: Mr X complained about the way the Council handled planning applications and planning enforcement for a business near his home. He also complained about delays handling his complaint. Mr X said the business remained at the location longer than it should have, causing noise, nuisance, and congestion. Largely we do not find the Council at fault. However, we find the Council at fault for delays sending a complaint response. We are satisfied the Council has already apologised for this.
Statement Closed after initial enquiries COVID-19 12-Jan-2022
Summary: We will not investigate Mrs X's complaint about the Council's decision to refuse her application for a COVID-19 small business grant. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
Statement Closed after initial enquiries Council tax 03-Nov-2021
Summary: We will not exercise discretion to investigate this complaint about council tax support which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Statement Closed after initial enquiries Planning applications 31-Jul-2021
Summary: We will not investigate Mr X's complaint that the Council is delaying his planning application. Mr X has a right of appeal to the planning inspector which it is reasonable for him to use.