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Decision search


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Your search has 401 results

  • Sheffield City Council (21 007 520)

    Statement Upheld Other 29-Jun-2022

    Summary: Mr S complains the Council did not suitably consider his concerns about the care his daughter was receiving when in care. Mr S complains the Council did not recognise the impact of the issues he raised. The Ombudsman finds fault with the Council for failing to consider suitable recommendations during the stage three review. This caused Mr S and Child P significant injustice and meant the Council did not fully address Mr S's concerns. The Council has agreed a financial remedy and service improvements.

  • Sheffield City Council (22 002 209)

    Statement Upheld Allocations 26-Jun-2022

    Summary: We will not investigate this complaint about how the Council dealt with Mr X's housing application. This is because the Council agreed to review its decision to cancel his housing application and has reinstated it. This action is in line with our Guidance on Remedies and there is nothing further we can achieve.

  • Sheffield City Council (21 016 363)

    Statement Not upheld Charging 22-Jun-2022

    Summary: Mrs F and the Council has reached an agreement about her complaint regarding her late husband's care charges, which both parties are happy with. As there is nothing further we could achieve, we have discontinued our investigation.

  • Sheffield City Council (21 009 735)

    Statement Closed after initial enquiries Safeguarding 14-Jun-2022

    Summary: We will not investigate this complaint about how the Council dealt with the complainant's care or what happened during a best interests meeting. This is because it is unlikely an investigation would add to the Council's response or achieve a worthwhile outcome for the complainant.

  • Sheffield City Council (22 002 589)

    Statement Closed after initial enquiries Transport 13-Jun-2022

    Summary: We will not investigate this complaint an unsuccessful Blue Badge application. This is because the Council will reconsider the application by offering a face-to-face mobility assessment.

  • Sheffield City Council (22 002 024)

    Statement Closed after initial enquiries Street furniture and lighting 08-Jun-2022

    Summary: We will not investigate this complaint about the Council's decision not to fit a shield to a street light. This is because there is insufficient evidence of fault by the Council.

  • Sheffield City Council (21 009 397)

    Statement Not upheld Child protection 08-Jun-2022

    Summary: Miss X complained about the way the Council handled the child protection process for her daughter, Y, which Miss X said caused significant distress for her and meant Y was exposed to further harm. The Council was not at fault.

  • Sheffield City Council (21 011 239)

    Statement Upheld COVID-19 07-Jun-2022

    Summary: It was for the Council to decide whether to suspend indoor collections of bulky waste, because of concerns about the spread of COVID-19. The Council should have ensured it made an assessment of the likely impact of this suspension on disabled people, but this did not cause a direct injustice to the complainant. There was an injustice to the complainant caused by the delay and confusion in the Council's complaint handling, which it has now agreed to remedy. We have therefore completed our investigation.

  • Sheffield City Council (21 015 137)

    Statement Closed after initial enquiries Allocations 06-Jun-2022

    Summary: A tenant complained about the Council's failure to rehouse him and its lack of support in the five years he has been on its housing register, despite his serious mental health issues. But we do not have grounds to investigate the complaint because there is not enough evidence that fault by the Council has caused the man a significant injustice.

  • Sheffield City Council (22 002 018)

    Statement Closed after initial enquiries Other 31-May-2022

    Summary: We will not exercise discretion to investigate this complaint about damage caused to Mr X's property arising from the Council's alleged failure to clear gullies on the public highway. It is reasonable to expect Mr X to go to court to decide any liability owed by the Council.