Your search has 42 results
Statement Upheld Parking and other penalties 10-May-2022
Summary: We will not investigate this complaint about a lost ticket fee Ms C was required to pay at a Council car park. This is because the Council has agreed to issue a refund to Ms C.
Statement Not upheld Homelessness 03-Mar-2022
Summary: Mr X complained about the way the Council handled his homelessness application. The Council was not at fault.
Statement Closed after initial enquiries Licensing 02-Mar-2022
Summary: We will not investigate this complaint that the Council delayed completing a taxi change of ownership application. This is because any injustice to the complainant is not significant enough to justify our involvement.
Statement Closed after initial enquiries Other 15-Feb-2022
Summary: We will not investigate Mrs B's complaint about the Council's refusal to refund a lost ticket fee she was required to pay at a Council car park. This is because Mrs B has not suffered a significant injustice which would justify an investigation.
Statement Not upheld Planning applications 09-Feb-2022
Summary: Mr X's agent complained the Council failed to refund his client's planning application fee. We have ended our investigation because it is unlikely to result in a meaningful outcome.
Statement Closed after initial enquiries Trees 19-Jan-2022
Summary: We will not investigate this complaint about a remedial notice issued under high hedges legislation. Ms X exercised her right of appeal to the Planning Inspectorate and the matter is outside our jurisdiction.
Statement Not upheld COVID-19 19-Nov-2021
Summary: There was no fault in how the Council publicised or administered its additional restrictions grant scheme. It was entitled to review and amend the scheme, and it has provided clear reasons for why it did so. For this reason, we have completed our investigation.
Statement Closed after initial enquiries Trees 10-Nov-2021
Summary: We will not investigate Mrs X's complaint about how the Council has dealt with a privately-owned tree next to one of its parks. There is not enough evidence of fault in the Council's decision-making process, or of a significant personal injustice to Dr X, to warrant us investigating.
Statement Upheld Other 14-Oct-2021
Summary: Mr D complains about how the Council used rat poison at his home, which he says which he says his dog came into contact with, resulting in veterinary fees. We have found there was fault causing injustice. The Council should forward Mr D's claim for a refund of vets' fees to its insurer and pay him £100 to acknowledge the time and trouble he has been caused.
Statement Closed after initial enquiries Planning applications 07-Oct-2021
Summary: We will not investigate Mr B's complaint that the Council has delayed deciding his planning application. This is because it was reasonable for Mr B to appeal to the planning inspector.