Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range


  • Sort Results

Show advanced search

Your search has 67 results

  • North Devon District Council (21 002 141)

    Statement Closed after initial enquiries Licensing 12-Jul-2021

    Summary: The complainant says the Council lied to the court to get a warrant and failed to consider his complaint properly. We cannot investigate what happened in court. And Mr X's concerns about the complaint investigation are late.

  • North Devon District Council (20 012 399)

    Statement Closed after initial enquiries Planning applications 23-Apr-2021

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.

  • North Devon District Council (20 013 632)

    Statement Closed after initial enquiries Enforcement 21-Apr-2021

    Summary: Ms X complains about lack of planning enforcement by the Council. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

  • North Devon District Council (19 006 450)

    Statement Not upheld Planning applications 24-Mar-2021

    Summary: the complainant says the Council failed to properly consider a planning application for a house built close to her home resulting in a building it would otherwise have refused. The Council says it considered the application against all relevant planning policies and says the application met the criteria for a local needs' application. We find the Council acted without fault in deciding the application.

  • North Devon District Council (19 016 192)

    Statement Not upheld Other 17-Mar-2021

    Summary: Mr X complained the Council is failing to comply with its legal responsibilities regarding Radon gas in rented accommodation in its area. We have discontinued our investigate as there is no evidence of a personal injustice to Mr X.

  • North Devon District Council (20 005 183)

    Statement Upheld Noise 03-Mar-2021

    Summary: The Council was at fault for the severe delay in responding to this complaint, and it has agreed to write a formal letter of apology to complainant for this. However, we cannot find fault on the substantive matters in the complaint, because they are too old or too speculative for the Ombudsman to investigate.

  • North Devon District Council (19 021 236)

    Statement Upheld Housing benefit and council tax benefit 22-Feb-2021

    Summary: Miss B complained the Council wrongly told her she would be able to claim housing benefit when she moved to North Devon. Miss B said she could not claim housing benefit when she moved, and this put her in financial difficulty. The Council was at fault for implementing the Amendment of the Universal Credit (Transitional Provisions) Regulations 2014 in June 2018 before the ruling came into effect in January 2019. The Council incorrectly told Miss B her benefits would be unaffected if she moved and wrongly paid her housing benefit. This caused injustice to Miss B. The Council agreed to make a financial payment to Miss B to acknowledge the impact of its fault.

  • North Devon District Council (19 012 521)

    Statement Not upheld Refuse and recycling 21-Sep-2020

    Summary: There is insufficient injustice caused to Mrs B after minor errors in her garden refuse collection to continue to investigate. The Council has apologised for a missed collection and letter sent about the wrong use of a permit. Mrs B's complaints about mud at the side of the road have been responded to by the Council. The Council has explained its position and further investigation is not likely to change its view (the result Mrs B wants), so the investigation is discontinued.

  • North Devon District Council (19 006 069)

    Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020

    Summary: Mr X complained about the Council's refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.

  • North Devon District Council (19 013 020)

    Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2020

    Summary: Mr X complains about the Council's decision not to investigate a complaint that a councillor breached the code of conduct and carried out criminal actions. The Ombudsman will not investigate the complaint about the breach of the code as we are unlikely to find fault in the Council's actions. Allegations of crimes are for the police.