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Statement Closed after initial enquiries Planning applications 23-Apr-2021
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.
Statement Closed after initial enquiries Enforcement 21-Apr-2021
Summary: Ms X complains about lack of planning enforcement by the Council. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.
Statement Not upheld Planning applications 24-Mar-2021
Summary: the complainant says the Council failed to properly consider a planning application for a house built close to her home resulting in a building it would otherwise have refused. The Council says it considered the application against all relevant planning policies and says the application met the criteria for a local needs' application. We find the Council acted without fault in deciding the application.
Statement Not upheld Other 17-Mar-2021
Summary: Mr X complained the Council is failing to comply with its legal responsibilities regarding Radon gas in rented accommodation in its area. We have discontinued our investigate as there is no evidence of a personal injustice to Mr X.
Statement Upheld Noise 03-Mar-2021
Summary: The Council was at fault for the severe delay in responding to this complaint, and it has agreed to write a formal letter of apology to complainant for this. However, we cannot find fault on the substantive matters in the complaint, because they are too old or too speculative for the Ombudsman to investigate.
Statement Upheld Housing benefit and council tax benefit 22-Feb-2021
Summary: Miss B complained the Council wrongly told her she would be able to claim housing benefit when she moved to North Devon. Miss B said she could not claim housing benefit when she moved, and this put her in financial difficulty. The Council was at fault for implementing the Amendment of the Universal Credit (Transitional Provisions) Regulations 2014 in June 2018 before the ruling came into effect in January 2019. The Council incorrectly told Miss B her benefits would be unaffected if she moved and wrongly paid her housing benefit. This caused injustice to Miss B. The Council agreed to make a financial payment to Miss B to acknowledge the impact of its fault.
Statement Not upheld Refuse and recycling 21-Sep-2020
Summary: There is insufficient injustice caused to Mrs B after minor errors in her garden refuse collection to continue to investigate. The Council has apologised for a missed collection and letter sent about the wrong use of a permit. Mrs B's complaints about mud at the side of the road have been responded to by the Council. The Council has explained its position and further investigation is not likely to change its view (the result Mrs B wants), so the investigation is discontinued.
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020
Summary: Mr X complained about the Council's refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.
Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2020
Summary: Mr X complains about the Council's decision not to investigate a complaint that a councillor breached the code of conduct and carried out criminal actions. The Ombudsman will not investigate the complaint about the breach of the code as we are unlikely to find fault in the Council's actions. Allegations of crimes are for the police.
Statement Not upheld Building control 24-Feb-2020
Summary: There was no fault by the Council in a complaint alleging it failed to protect the public from an unsafe building and failed to prosecute the building's owner because he did not make the building safe after a fire.