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Statement Upheld Special educational needs 26-Feb-2021
Summary: Mrs X complains the Council delayed in issuing the final Education, Health and Care (ECH) plan for her son. She also complains the Council failed to provide suitable full-time education for her son after she stopped home education. We find fault with the Council. We have made recommendations.
Statement Closed after initial enquiries Antisocial behaviour 05-Feb-2021
Summary: Mr X complains about the Council's response to his complaints of noise nuisance from a neighbouring property. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
Statement Closed after initial enquiries Traffic management 29-Jan-2021
Summary: We will not investigate this complaint that the Council will not place double yellow lines on the road where the complainant lives. We are unlikely to find evidence of fault in how the Council made its decision.
Statement Not upheld Transport 13-Jan-2021
Summary: The complainants say the Council failed to properly consider an application for a blue badge under the 'hidden disability' criteria. The Council says it followed government guidance and took into consideration the view of a suitably qualified healthcare professional. We find the Council acted without fault.
Statement Upheld Transport 18-Dec-2020
Summary: Mr X complains the Council failed to properly assess his application for a Blue Badge. He says the Council's handling of his application caused him distress and inconvenience. The Ombudsman finds the Council at fault for the way it explained its decision to Mr X and for failing to have an appeals process. To remedy the injustice this caused Mr X, the Council has agreed to apologise and make Mr X a payment for the distress and uncertainty. It has also introduced service improvements, including a Blue Badge review process.
Statement Closed after initial enquiries Trees 16-Dec-2020
Summary: Mrs X complained about the Council refusing her application to carry out pruning work on a neighbour's tree which is protected by a preservation order (TPO). We should not exercise discretion investigate this complaint. This is because it was reasonable for her to appeal to the Planning Inspectorate which is the proper authority to consider appeals about TPO decisions.
Statement Upheld Alternative provision 12-Nov-2020
Summary: Mrs X complained that the Council failed to recognise it had a duty to provide alternative education for her son when he was out of school for health reasons and failed to ensure he received the support set out in his Education Health and Care Plan. The Council was at fault in failing to recognise its duties, failing to have proper policies and procedures in place, and failing to provide education. The Council has offered a suitable remedy including an apology, a payment for lost education and a review of policies and procedures.
Statement Closed after initial enquiries Other 10-Nov-2020
Summary: The Ombudsman will not investigate Mr X's complaint that the Council has not responded to his personal data request. This is because the Information Commissioner's Office is best placed to deal with this matter.
Statement Closed after initial enquiries Traffic management 12-Oct-2020
Summary: The Ombudsman will not investigate this complaint about a traffic management scheme. There is no evidence of fault by the Council and the complainant could have sought a remedy in court.
Statement Not upheld Street furniture and lighting 03-Sep-2020
Summary: Mr X complains about the information the Council provided about the upgrades of streetlights to LED lights. He says the Council misled him and did not tell him the lighting system would use the existing 3G/4G network to operate. He also complains the lamppost was still sending out wireless signals despite the Council removing the wireless transmitter. The Ombudsman does not find fault with the Council's actions.