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Your search has 273 results

  • Transport for London (20 008 286)

    Statement Upheld Parking and other penalties 17-Dec-2020

    Summary: We will not investigate Mr X's complaint about Transport for London's handling of his challenges to two penalty charge notices. This is because Transport for London has provided a suitable remedy.

  • London Borough of Ealing (20 003 221)

    Statement Upheld Parking and other penalties 15-Dec-2020

    Summary: We find fault with the Council's handling of two wrongly issued Penalty Charge Notices (PCNs). This caused Mr B time, trouble and distress. To remedy this injustice, the Council has agreed to apologise to Mr B, make a payment to him and make data entry staff aware of the complaint and learn from it.

  • Maidstone Borough Council (19 020 090)

    Statement Upheld Parking and other penalties 15-Dec-2020

    Summary: Mr B complained the Council should take action regarding drivers blocking his drive, and parking on double yellow lines near his home. We found the Council was unclear in its responses. The Council has agreed our proposed remedy.

  • London Borough of Barking & Dagenham (19 015 568)

    Statement Upheld Parking and other penalties 10-Dec-2020

    Summary: Mr and Mrs B complain that the Council was wrong to take recovery action over two penalty charge notices for driving offences and failed to respond properly when they told them they were not liable. The Ombudsman cannot consider any complaint about the decision to take recovery action because Mr B filed a statutory declaration in court. There was some fault in the Council's subsequent actions, but we consider the £200 payment already offered and the agreed procedural changes are a suitable remedy for any injustice.

  • Transport for London (20 006 412)

    Statement Upheld Parking and other penalties 08-Dec-2020

    Summary: We will not investigate this complaint about an error by the Authority in relation to two Penalty Charge Notices. This is because the Authority has provided a fair remedy.

  • Transport for London (19 018 028)

    Statement Upheld Parking and other penalties 03-Dec-2020

    Summary: Miss X complains that TFL wrongly issued Penalty Charge Notices (PCN) for a foreign registered vehicle that was compliant with the Low Emission Zone. She said that despite her appeals TFL increased the fine and threatened enforcement action. We uphold Miss X's complaint finding fault. TFL already cancelled the outstanding PCNs. We recommend an apology and a financial payment to remedy the injustice caused and action by TFL to resolve the problems that caused these errors.

  • City of Bradford Metropolitan District Council (19 014 152)

    Statement Upheld Parking and other penalties 01-Dec-2020

    Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the Council cancelled the Penalty Charge Notice in its complaint handling so there is no worthwhile outcome we could achieve from investigating and there is not enough remaining injustice to warrant our investigation.

  • Cheltenham Borough Council (20 000 721)

    Statement Upheld Parking and other penalties 26-Nov-2020

    Summary: Miss X complains the Council failed to follow due process when making a Traffic Regulation Order. She says it failed to consider her complaint, keep her informed and give her enough notice of its implementation. She says as a result her parking charges will increase, and she lost her right to challenge the Order in court. The Ombudsman found no fault in the way the Council made the Order, but there was fault in the amount of notice it gave Miss X when it was implemented and how it handled her complaint. The Council agreed to apologise to Miss X. It will also remind its officers to follow its complaints procedure and the notification requirements for new orders.

  • City of York Council (20 000 942)

    Statement Upheld Parking and other penalties 25-Nov-2020

    Summary: Mr X complains the Council wrongly pursued enforcement action against him regarding a Penalty Charge Notice. Mr X also complains about delays in the Council's handling of the matter. He says the Council's actions have caused him unnecessary distress and upset. He also says he has spent a considerable amount of time and trouble in dealing with his complaint. We find fault by the Council in this matter for which the Council has agreed a remedy.

  • Manchester City Council (19 015 599)

    Statement Upheld Parking and other penalties 23-Nov-2020

    Summary: Mr X complains about the Council's handling of an outstanding debt for a bus lane contravention and the actions of enforcement agents. The Ombudsman finds fault in the way the Council pursued Mr X for the debt. To remedy the injustice caused, the Council has agreed to apologise and make Mr X a payment for the time and trouble.

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