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Your search has 16 results

  • Christchurch Borough Council (18 017 656)

    Statement Closed after initial enquiries Parking and other penalties 12-Apr-2019

    Summary: The Ombudsman will not investigate this complaint about a penalty charge notice issued by the Council. This is because it is reasonable to expect the complainant to ask the court to restore his right of appeal to a statutory tribunal, and there are insufficient grounds to consider his associated concerns about the Council's complaints process in isolation.

  • Christchurch Borough Council (18 006 687)

    Statement Closed after initial enquiries Planning advice 13-Sep-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's pre-application planning advice. The Council advised Mr X on his applications more than 12 months ago and his injustice stems from its decisions to refuse his applications. Mr X has appealed against these decisions and we cannot therefore investigate any complaint about the Council's handling of his applications.

  • Christchurch Borough Council (17 014 655)

    Statement Not upheld Disabled facilities grants 19-Jun-2018

    Summary: the Ombudsman does not find there is fault by the Council in its consideration of a disabled facilities grant. Mrs A had complained the Council failed to consider the needs of both her disabled adult sons when proposing works to provide a toilet and bathing facilities.

  • Christchurch Borough Council (17 015 441)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jan-2018

    Summary: The Ombudsman will not investigate this housing benefit complaint because there is insufficient evidence of fault by the Council.

  • Christchurch Borough Council (17 012 669)

    Statement Closed after initial enquiries Planning applications 06-Dec-2017

    Summary: Mr and Mrs X complain that the Council has not taken planning enforcement action against a neighbouring property. The Ombudsman will not investigate this complaint because there is no evidence of fault and the original planning permission is out of time.

  • Christchurch Borough Council (17 011 425)

    Statement Closed after initial enquiries Council tax 20-Nov-2017

    Summary: Mr X complains that the Council says he must write to the Council in advance of any visit to the Council's offices. The Ombudsman will not investigate this complaint because there is no evidence of fault and the injustice is not sufficient to warrant investigation.

  • Christchurch Borough Council (16 018 064)

    Statement Not upheld Enforcement 11-Oct-2017

    Summary: The Council has properly investigated a complaint about a neighbouring business and used its professional judgement to decide it is immune from enforcement action. There is no fault in the way the Council reached this decision.

  • Christchurch Borough Council (17 005 315)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the way the Council processed the complainant's housing benefit claim. This is because there is insufficient evidence of fault by the Council and he cannot investigate the Department for Work and Pensions.

  • Christchurch Borough Council (17 005 189)

    Statement Closed after initial enquiries Planning applications 28-Jul-2017

    Summary: Mr X complains about the way the Council considered his planning application. The Ombudsman will not investigate this complaint because he has appealed to a Planning Inspector.

  • Christchurch Borough Council (15 019 693)

    Statement Upheld Housing benefit and council tax benefit 07-Jul-2017

    Summary: The Council delayed in sending Miss X's two requests for her Housing Benefit (HB) claim to be considered by the Tribunal Service. The fault caused injustice to Miss X requiring a remedy.

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