Your search has 30 results
Statement Closed after initial enquiries Other 21-Feb-2020
Summary: Mr X complained about the Council's failure to ensure that bollards in a car park were safe for pedestrians after he suffered personal injury when he fell over one. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation. It was reasonable for him to make a claim against the Council's public liability insurance for any personal injury he suffered.
Statement Not upheld Antisocial behaviour 23-Jun-2019
Summary: Mr C complained about the way the Council managed the Community Trigger process for considering a report he made about anti-social behaviour. I have discontinued this complaint, because The Community Trigger process falls under the remit of the Community Safety Partnership (CSP), a multi-agency body. The Ombudsman cannot investigate the actions or decisions of the CSP.
Statement Not upheld Planning applications 30-Apr-2019
Summary: Mr and Mrs B complain about the Council's handling of a planning application for a housing development near their home. Mr and Mrs B say the approved housing development will affect the view from their property and will cause traffic congestion. Our view is the Council was not at fault for the matters complained about.
Statement Upheld Licensing 17-Apr-2019
Summary: Ms X complains about the way the Council dealt with her concerns about the actions of a taxi driver. We found fault because the Council delayed telling Ms X the outcome of its investigation. The Council has accepted it was at fault. It has already apologised to Ms X and improved its procedures and officer training which is a suitable remedy in this case.
Statement Closed after initial enquiries Other 07-Feb-2019
Summary: Ms B complains about the Council's handling of her complaints about dog waste in her neighbour's garden. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
Statement Not upheld Planning applications 27-Nov-2018
Summary: Mr B complains the Council failed to notify him about a planning application for development near to his home and then failed to take proper account of relevant factors when determining that application. The Ombudsman finds there was inconsistency by the Council in its notification of neighbouring properties but that Mr B was caused no significant injustice as a result because the Council took account of relevant material planning considerations in reaching its decision on the planning application.
Statement Not upheld Drainage 09-Oct-2018
Summary: Mr X complained the Council failed to take enforcement action against his neighbours for failing to comply with a building act notice. The Council has taken a proportionate response to enforcement action and is not at fault.
Statement Closed after initial enquiries Other 22-Jun-2018
Summary: The Ombudsman should not investigate this complaint about a fixed penalty notice issued to Mr X's wife by the Council for breaching a Public Space Protection Order when walking her dog. If the Council prosecutes Mrs X she, or Mr X can raise any concerns they have about the notice in the Magistrates' Court.
Statement Not upheld Council tax 14-Jun-2018
Summary: There is no evidence of fault in Council's actions to recover a council tax debt from Mr B.
Statement Closed after initial enquiries Planning applications 12-Jun-2018
Summary: The Ombudsman does not have grounds to investigate this complaint about the Council's decision to approve an application for a telecommunications mast. This is because there is no sign of fault by the Council regarding this matter.