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Statement Upheld Safeguarding 14-Oct-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about failures in the Council's safeguarding investigation into her father's care. This is because the Council has taken appropriate and proportionate action to address the faults identified by the Safeguarding Adults Review and we cannot achieve the outcome Mrs X wants.
Statement Not upheld Residential care 10-Sep-2020
Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home's records show adequate continence care provision and we note the Trust's general service improvement in shifting assessment services to its district nurses.
Statement Closed after initial enquiries Other 07-Sep-2020
Summary: The Ombudsman will not investigate this complaint about a request for information because there is another body better placed to consider it. Complaints about data matters are best considered by the Information Commissioner.
Statement Not upheld Child protection 07-Sep-2020
Summary: Ms X complains the Council failed to provide adequate help when her children were on a child protection plan and did not deal with her complaints correctly. I have discontinued my investigation on the basis that X's complaints are premature as they are still being investigated by the Council.
Statement Closed after initial enquiries School admissions 27-Aug-2020
Summary: The Ombudsman does not have reason to investigate this complaint from a parent about the school admission appeal panel's decision to turn down her appeal regarding a school place for her son. This is because there is no sign of fault in the appeal arrangements or the way the panel made its decision.
Statement Upheld Assessment and care plan 14-Aug-2020
Summary: The Council is at fault as it delayed in completing a Care Act assessment and care and support planning for Mr X. As a result, Mr X had to live in a care home for six months longer than necessary which caused significant distress to Mr and Mrs X. The Council has agreed to remedy this injustice by making a payment of £1000 to Mr and Mrs X to acknowledge the distress caused to them.
Statement Closed after initial enquiries Other 10-Aug-2020
Summary: The Ombudsman will not investigate Mr X's complaint about the Council failing to follow a doctor's recommendation in 2001. There are no good reasons why the late complaint rule should not apply.
Statement Upheld Planning advice 07-Aug-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's failure to respond to her pre-application planning enquiry. This is because the Council has provided a suitable remedy for the complaint.
Statement Closed after initial enquiries Planning applications 04-Aug-2020
Summary: The Ombudsman will not investigate this complaint about delay in determining the complainant's planning applications. The complainant had a right of appeal to a Minister and could seek a remedy in court
Statement Closed after initial enquiries Other 01-May-2020
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's 2017 decision to grant a Certificate of Lawful Development to a nearby industrial site. The complaint is late. There is not enough evidence of Council fault to justify an Ombudsman investigation of the matter now. Mr X can submit to the Council any evidence he has about the site's certification which he considers should result in different decision, and it would be reasonable to ask the courts to decide any question of the Council's interpretation of planning law relevant to the site.