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Statement Closed after initial enquiries Other 26-Feb-2018
Summary: Ms X complains about the Council's refusal to change the name of a business park where her business has relocated to. The Ombudsman will not investigate her complaint because there is no evidence of fault causing injustice.
Statement Closed after initial enquiries Trees 08-Feb-2018
Summary: The Ombudsman cannot investigate Mr B's complaints about the Council's decision to refuse his application to remove a protected tree. Mr B has used his right of appeal to the Planning Inspector and we have no power to investigate.
Statement Upheld Council tax support 25-Jan-2018
Summary: The Council made a mistake when calculating the complainant's council tax reduction. It then misdirected him by advising he appeal to the Valuation Tribunal, which did not have jurisdiction to address his appeal. The Council has accepted fault and acted to remedy the injustice.
Statement Closed after initial enquiries Planning applications 05-Jun-2017
Summary: Mr X complains about the poor service he received when making a planning application in 2016. The Ombudsman will not investigate this complaint because he has appealed to a Planning Inspector.
Statement Not upheld Council tax 30-May-2017
Summary: The Council deducted the amounts allowed by the law from Mr B's wages after he failed to pay his Council Tax. There is no evidence of fault and the complaint is not upheld.